ServiceNow Project Manager / Implementation Lead

Licensed sponsor United Kingdom Full-time Posted 1 day ago

About the Company

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above.

We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum.

Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025.

Summary

We are seeking an experienced ServiceNow Project Manager / Implementation Lead to drive enterprise platform adoption and multi-workstream initiatives. In this role, you will act as a key liaison between business stakeholders from recently acquired entities, technical development teams, and technical experts to introduce the ServiceNow platform to new teams, close operational gaps and ensure platform adoption. You will create technical roadmaps, drive and define requirements, facilitate module-specific workshops, and manage end-to-end delivery using Agile and SDLC frameworks, adhering to established PMO principles.

Responsibilities

Project Planning & Delivery

End-to-End Execution: Lead the planning, execution, and go-live phases for ServiceNow platform adoption and process standardization initiatives.
Requirements & Prioritization: Collaborate with stakeholders to gather requirements, define scope, prioritize deliverables, and maintain the platform delivery roadmap.
Delivery & Governance: Maintain integrated project plans, RAID logs, and resource tracking while delivering regular status updates to project sponsors.

Workstream & Partner Coordination

Cross-Functional Leadership: Coordinate across platform architects, developers, business teams, and IT software partners to maintain project momentum and accountability.
Module Support: Support ongoing implementations and rollouts across core platform modules focused on ITSM, ITOM and ITAM.
Agile/SDLC Management: Oversee delivery in alignment with Agile and SDLC methodologies, promoting out-of-the-box (OOTB) standardized solutions and best practice architecture.

Stakeholder Facilitation & Adoption

Workshops & Alignment: Prepare and facilitate process discovery and design workshops to translate business needs into actionable technical user stories.
Risk & Change Mitigation: Proactively identify project dependencies, mitigate delivery risks, and partner with Organizational Change Management (OCM) teams to support user adoption.

Skills

Experience & Leadership

5–8 years of IT project management experience leading complex IT platform implementations or enhancement programs.
Proven track record leading multi-workstream projects with cross-team dependencies and vendor coordination.
Recent ServiceNow Experience: Hands-on experience working directly with the ServiceNow platform within the last 18 months.
Solid understanding of ITIL Principles: A demonstrated experience working with ITIL processes or Global Help Desk support tools, such as ServiceNow, JIRA JSM, BCM Remedy or Freshworks.

Module & Technical Expertise

Direct experience planning, configuring, or supporting the following ServiceNow modules:

ITSM (IT Service Management, including exposure to NowAssist / Virtual Agents)
ITOM (IT Operations Management, including Cloud Provisioning & Governance)
ITAM (IT Asset Management, Hardware and Software)
SIR (Security Incident Response)
USEM (Unified Security Exposure Management)

Methodologies & Core Skills

Practical experience applying Agile methodologies and SDLC frameworks to ServiceNow project delivery.
Hands-on proficiency managing project documentation, RAID logs, and team velocity.
Strong communication, workshop facilitation, and stakeholder management skills.
Ability to work effectively and drive delivery in a remote or hybrid environment.

Nice to Have

Platform Governance: Background supporting CMDB data governance, legacy customization reduction, or platform modernization efforts.
M&A Experience: Experience in healthcare or other regulated industries.
An additional European language such as French or Portuguese.

Education / Professional Experience/ Qualifications

ServiceNow Certifications (required / strongly preferred)

ServiceNow Certified Application Developer (CAD)

Additional ServiceNow Certifications (preferred)

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Master Data Management Specialist (MDMS)
ServiceNow Certified Scripting Developer (CSD)
ServiceNow Certified Master Consultant (MC)

Additional Qualifications & Skills

ITIL 4 Foundation
Advanced Microsoft Excel
Strong technical writing capability
JavaScript
HTML
CSS

Our company fosters a values-driven and people-centric work environment that enables our employees to:

Accelerate growth, both professionally and personally
Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent - persistent.com/careers.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”