Site Delivery Manager

Job title: Site Delivery Manager

Field Based: Field based open to either Yorkshire & the Humber OR Manchester/Liverpool coverage

About the role and the Team

The Site Delivery Manager is accountable for the successful delivery of fibre infrastructure on assigned new build development sites. Acting as the primary on-site representative of the company, the role owns the relationship with the client's New Build Development Site Manager and wider stakeholders.

You are responsible for ensuring delivery is on time, right first time and to agreed quality standards, with a relentless focus on ensuring we never miss a customer due to lateness or poor build quality. You will proactively manage risk, apply strong partner oversight, resolve issues at site level, and escalate where required to protect customer experience and company reputation.

The role requires confidence, strong judgement and exceptional communication skills, combined with a clear ownership mindset: you are the brand on site.

What will you be doing?

Site Delivery Ownership

• Own end-to-end delivery outcomes for assigned New Build Development sites.
• Act as the single point of accountability for time, quality, safety and customer readiness at site level.
• Be the visible brand on site, setting expectations for professionalism, behaviour and delivery standards.
• Prioritise time and attention across sites
• Adapt focus dynamically as risks and priorities change.
• Escalate decisively and early where risks threaten delivery, customer experience or reputation.

Client & Stakeholder Management

• Own the relationship with the client's New Build Development Site Manager.
• Provide clear, regular updates on progress, risks and mitigations.
• Manage expectations and lead resolution of site-level issues before escalation is required.

Technical & Delivery Accountability

• Act as the site-level technical authority for delivery.
• Challenge business partner methodologies, sequencing and quality where standards are not met.
• Approve minor engineering and delivery decisions within agreed design tolerances and standards.
• Escalate issues where decisions fall outside agreed tolerances, design authority or commercial impact.
• Assure that delivery aligns with agreed technical standards, build packs and quality requirements.

Business Partner Leadership

• Lead and oversee business partner delivery on assigned sites.
• Hold business partners accountable for Delivery performance against programme, Quality of workmanship, Site behaviour and professionalism and Health & Safety compliance
• Take corrective action where standards are not met, including escalation through agreed commercial and operational channels
• Work collaboratively with partners to drive continuous improvement and right-first-time delivery.

Health & Safety

• Act as the accountable Health & Safety lead on assigned sites.
• Ensure full compliance with company H&S policies, procedures and statutory requirements.
• Challenge unsafe behaviours or practices immediately.

What we are looking for?

• Full UK driving License with no more than 6 points
• Delivery Management Experience
• Experience leading a operational delivery team in telecommunications industry
• Building & leading teams across functions and businesses
• Ability to communicate appropriately at all levels
• Experience in delivering in a high pressured and fast paced environment
• Key office software skills (Excel, word, powerpoint)
• Civil Engineering experience desirable
• Tenacious, passionate and determined to deliver results
• Ability to evidence the beyond expected behaviours
• Strong interpersonal skills

Why work for us?

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Some of our key Benefits

• Competitive salary
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)