Store Manager
MARIA TASH is seeking a Store Manager to lead our Harrods concession. The role is responsible for overall concession performance, team leadership, client development, and delivery of a consistent luxury client experience within the Harrods environment.
About MARIA TASH
MARIA TASH has defined luxury piercing through innovative design, technical expertise, and a client-led approach to styling. With a global presence and strong brand recognition, the company delivers a highly curated retail experience rooted in artistry, precision, and service excellence.
The Role
The Store Manager is responsible for overall concession performance, team leadership, and delivery of a consistent luxury client experience. This role drives business results through client development, operational execution, and team performance, while maintaining MARIA TASH brand standards and effective partnership with Harrods.
Key Responsibilities
- Drive achievement of sales targets, KPIs, and fiscal plans through proactive clienteling and team performance
- Ensure a consistent, high-quality client experience across all touchpoints
- Recruit, onboard, develop, and retain talent, with a focus on accountability, performance, and building future leaders
- Partner with MARIA TASH leadership, marketing, and Harrods stakeholders on client activations, product launches, and visual merchandising standards · Oversee daily concession operations including inventory, scheduling, security, and operational compliance, including applicable Harrods site requirements
- Act as a MARIA TASH brand ambassador and uphold brand standards in presentation, service, and the overall concession environment
- Maintain flexibility to work days, evenings, weekends, and other hours required to support business and Harrods trading needs
Qualifications & Experience
- 3–4+ years of experience in luxury retail, jewellery, or client-facing environments, including 2–4+ years of leadership experience managing teams
- Strong leadership, communication, coaching, and organisational skills
- Proven ability to drive business through client development, repeat sales, and high-value relationship management · Experience using CRM and clienteling tools to support client engagement and retention
- Ability to operate effectively in a fast-paced, client-driven concession environment
- Experience in fine jewellery or luxury accessories is preferred
- Ability to build and maintain effective working relationships with clients, MARIA TASH colleagues and leadership, Harrods management, and external partners
What we offer
- Competitive salary and performance-based bonus
- Exclusive employee discounts on jewellery
- Training and development opportunities
- A luxury retail environment within Harrods
