Store Manager Westfield London

Role overview

Hackett London is looking for a Store Manager to lead the day-to-day operations of one of our retail locations and deliver an outstanding customer experience. You will be responsible for driving sales, developing your team, and ensuring the store reflects the standards, values, and image of our brands.

Key responsibilities

• Lead, coach, and motivate the store team to achieve sales targets and deliver excellent service.
• Oversee daily store operations, including opening and closing procedures, stock control, visual merchandising, and cash management.
• Analyse sales performance and implement actions to improve results and conversion.
• Ensure the store is consistently presented to a high standard in line with brand guidelines.
• Recruit, train, and develop team members, supporting performance management and succession planning.
• Build strong relationships with customers and create a welcoming, inclusive shopping environment.
• Work closely with regional and head office teams to execute commercial and operational priorities.
• Ensure compliance with company policies, health and safety requirements, and store procedures.

Required qualifications and experience

• Proven experience in store management or a similar leadership role within fashion, retail, or a customer-focused environment.
• Strong commercial awareness and a track record of meeting sales and operational targets.
• Experience managing, coaching, and developing teams.
• Good understanding of retail KPIs, stock management, and visual merchandising.
• Ability to work in a fast-paced environment and make decisions with confidence.

Desired skills and competencies

• Leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a passion for fashion and retail.
• Organised, proactive, and results-driven approach.
• Adaptability, ownership, and a collaborative attitude.

Benefits and perks

AWWG offers the opportunity to grow within an international fashion group, with exposure to iconic global brands and a culture that values development, inclusion, and sustainability. Additional benefits may vary depending on location and will be shared during the recruitment process.

Company culture and values

At AWWG, we live by six core values: passion, collaboration, ownership, innovation, inclusivity, and adaptability. We are proud to be a Great Place to Work and are committed to creating an environment where people can thrive, contribute, and develop their careers.

Application process

If this sounds like the right opportunity for you, we would love to hear from you. Apply now and our recruitment team will review your application. If you are shortlisted, Maria will contact you with the next steps. If you ask a question she cannot answer immediately, she will share it with you if you move forward in the process.