Strategic Client Director
Licensed sponsor London Full-time Posted 2 days ago
Job Overview
- Accountable for overall UK performance and FM operations and services across the estate
- Responsible for the management, direction, and continued development of all dedicated staff
- Oversees and manages the delivery model working closely with the IFM and SME senior management teams and other support functions across the business
- Builds key relationships with clients across the account
- Manages and is fully accountable for Quality and EHS issues across the accounts and site operations
Main Duties
- Ensure key SLA's and KPI's are met
- Manage all commercial aspects ensuring expected profitability levels are attained
- Deal with any escalations around client complaints and concerns
- Maximise commercial efficiency providing best value for the client and Mitie
- Manage and identify financial opportunities in direct communication with internal support functions on a regular basis
- To liaise with Suppliers and Sub-contractors, to achieve optimum efficiency
- To have overall responsibility for Health, Safety and Environmental matters
What we are looking for
- An experienced and knowledgeable account lead who will facilitate and grow client relationships, bring client and market understanding into the organisation, oversee the delivery of high-quality work and deliverables and plays a strategic role in ensuring the excellent performance of client account.
- Proactive, organised, and meticulous – passionate about meeting deadlines and solving problems.
