Strategic Moves Officer - Empty Homes Recycling

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As our Strategic Moves Officer, you'll identify and manage opportunities to support Customers moving from homes that are no longer performing effectively, helping us make the best use of our housing portfolio while improving Customer outcomes. You'll manage cases from identification through to the property becoming empty, working closely with Housing Management, Lettings, Repairs, Disrepair, Voids and other teams to find appropriate rehousing solutions. You'll develop individual move plans, maintain accurate records, help remove barriers to successful moves and support colleagues to have effective and consistent conversations with Customers.

Essential criteria

• Experience managing complex, high-volume casework and delivering positive Customer outcomes.
• Experience managing projects through to completion and coordinating activity across multiple teams and stakeholders.
• Practical knowledge of social housing asset management, including asset performance principles.
• Knowledge of rehousing, decant and transfer policies and procedures, including safeguarding and vulnerability considerations.
• Experience developing or improving policies, frameworks, processes or services, with working knowledge of Microsoft Excel and Microsoft Office.

More about you

You'll understand the challenges Customers can face when moving home and know how to balance their individual needs with wider business outcomes. You'll be comfortable managing several cases at once, bringing structure and focus to each one while working collaboratively across different teams. You'll also have an understanding of home loss and disturbance payments, governance and evidence-based decision-making in a regulated environment. Experience of asset disposal, housing sales, regeneration, rehousing or delivering training would be an advantage, as would experience using Power BI, GIS or asset management systems.

Please note, this role requires a Basic DBS check and a Driving license.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive

• Pension with matched contributions up to 7%
  • Bonus scheme for colleagues up to 2%
  • 35 days holiday (including bank holidays) with the option to buy or sell days
  • Healthcare cashback plan for everyday medical costs, with private GP and health support services available
  • Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
  • Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
  • Ongoing training, professional qualifications, internal development programmes and career progression opportunities
  • Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
  • Strong focus on inclusion, wellbeing and colleague engagement
  • Free membership to Places Gyms
  • Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence