Supervisor - Outpatients - Leeds Chest Clinic
Job Description
Job Summary
We have an exciting opportunity within the Leeds Chest Clinic for positive and enthusiastic people to join our existing Outpatient Administration team based at the Leeds Chest Clinic. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.
We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast paced environment. It would be an advantage if candidates possess supervisory skills, excellent communication and administrative skills and be able to work as part of a team, as well as being able to use their own initiative and work to deadlines. The post holders will be required to manage/supervise other members of the administrative team along with their training/development and informal attendance management.
It is essential that the post holder has previous experience dealing with members of the public in a working environment and preferably within a healthcare setting. Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage.
A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment.
For informal enquiries please contact Lauren Gill, Patient Services Coordinator on 0113 2065973
Why you should join our Team
To supervise, train and develop administration staff within the Centre.
- Ensure booking of patients is administered effectively and to the benefit of the patients.
- Ensure that all new patents are booked within Trust target times.
- Undertake the process of Validation and monitoring of waiting times.
- Day to day management of administration staff including monitoring attendance.
- Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.
- Preparation of documentation to support delivery of outpatient clinics.
- Obtain necessary information for patients attending clinics as required.
- Provide cover and reception clinics as allocated in a friendly and efficient manner
- Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.
- Action post and general correspondence on a daily basis.
- Ensure departmental stationary stock levels
Criteria
What you will bring to the role
GCSE (or equivalent) English Language and Mathematics grade C or above
Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
A willingness to undergo training to carry out the job.
Basic computer literacy and willingness to further computer skills.
Supervisory certificate (desirable)
Experience at supervisory/senior level in a health care environment
Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment.
Experience in working in a customer focussed environment.
Demonstrate previous experience of training to carry out a job
Demonstrate Previous Experience Of Training Others.
Excellent communication skills with the ability to communicate sensitively and effectively.
A good team player, with the ability to work flexibly in a diverse and demanding environment.
To provide a high standard confidential, effective and accurate administration service.
Knowledge, experience and ability to use the Trust’s Patient Administration system (desirable)
Please see the attached job description for further information about this vacancy.
For Questions About This Job, Contact
- Lauren Gill
- Patient Services Coordinator
- lauren.gill1@nhs.net
- Shortlisting Date: 6th November 2026
- Interview Date: W/C 9th November 2026
- Please Note: All salaries listed reflect the pay for full time roles. Any part time roles will be pro rata.
- About Leeds Teaching Hospital NHS Trust
Our Trust values
- The Leeds Way is working together to support each other and deliver the best possible care to patients.
- We are….
- Responsible
- Open and Honest
- One Team
- Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our Priorities
- People
- Improvement and Innovation
- Partnerships
- Outcomes
- Sponsorship Eligibility
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
