Technical Delivery Lead

This is an exciting opportunity to join the Marketing Technology team as a Technical Delivery Lead. We have a wide-ranging client list, working with some of the biggest and most innovative brands in the UK across utilities, gaming, publishing, retail and consumer packaged goods, leisure, financial services and beyond.

We work with an ever-expanding list of best-in-class MarTech platforms, including Adobe (covering Campaign, Analytics, Target & Experience Platform), Braze, Bloomreach, Tealium AudienceStream, mParticle & Segment.

Within this role, you will lead the delivery of marketing technology implementation projects supported by a team of developers and tech leads.

Projects will vary in size and scale, from small change requests up to major multi-territory, 6–12-month long implementations.

For the projects you work on, you will ultimately own the solution being delivered to the client from requirements capture through to delivery and ongoing support, ensuring the solution ultimately meets the client’s business need and is delivered to time and budget. As part of this, you will work closely with the Project Manager in managing project scope, proactively identifying changes to scope and supporting with subsequent change control & management.

You will support the Director of MarTech in pitching for & scoping solutions in response to opportunities from prospects or in response to RFPs and will work closely with CACI’s sales and client services teams to produce well worked proposals which you will be comfortable in presenting to clients.

These solutions will vary from high-level T&M proposals through to thoroughly costed ‘bottom-up’ fixed price proposals where all elements of the solution need to be fully understood/defined and costed accordingly. You will have line management responsibilities for a small team of tech leads, who in turn will manage a team of developers.

You will take a keen interest in the ongoing development of your team, ensuring you support and manage their progression, including conducting routine performance reviews, setting performance objectives, and dealing with any performance issues that may arise in a timely manner.

As this is a client facing role you will be comfortable interacting with a client’s technical and marketing teams as well as their project managers. You will be confident and adept at handling difficult situations and working closely and collaboratively with the client to resolve challenges. You will be confident in speaking to client stakeholders at all levels and will tailor your conversation as appropriate based on seniority.

Detailed responsibilities include

• Possess a deep understanding of MarTech solutions and a broad understanding of the wider technology landscape
• Stay updated on industry trends, best practices, and emerging technologies to drive innovation and optimisation
• Provide technical oversight / assurance to projects & change requests (however large/small), providing guidance and support to technical teams, offering insights and solutions to overcome challenges
• Take responsibility for overall solution design and implementation, ensuring appropriate levels of documentation are produced by the project team and taking responsibility for the accurateness and completeness of documentation, and the timely review, feedback and sign off from appropriate client stakeholders
• Work closely with the Project Managers to develop comprehensive project plans, timelines, and milestones in collaboration with stakeholders
• Serve as the primary point of technical contact for clients, fostering strong relationships and addressing their concerns or inquiries
• Establish quality standards and best practices to uphold the integrity and reliability of project deliverables
• Oversee thorough testing and review processes to validate the functionality and performance of technical solutions
• Ensure adherence to project scope, requirements, and regulatory compliance throughout the delivery lifecycle
• Support the Project Manager with identifying potential risks, and implement mitigation strategies as needed to ensure projects are delivered within timescales and budget, whilst not compromising on required functionality
• Understand and drive the solution at a detailed level whilst also maintaining the larger project vision and ensuring the solution meets the requirements
• Be seen as technical authority and gain client’s trust as trusted advisor
• Work in partnership with client IT teams, ensuring adherence to client’s IT policy and processes
• Facilitate workshops and client meetings including discovery sessions, stakeholder interviews, requirements gathering workshops, use case or solution design workshops
• Ensure accurate and detailed notes and actions are circulated post meetings and workshop
• Being responsible for timely follow-up and delivery of actions, chasing the client where necessary
• Provide pre-Sales support through design of solutions architecture, technical response to RFP/ITT requests, and attendance to pitches
• Produce detailed and reliable effort based costed proposals for new work requests, ensuring requirements are well understood, the chosen solution is viable, meets requirements, and adheres to appropriate best practice for the specific vendor/solution
• Attending and inputting (i.e. preparing and presenting material [slides, demos]) into QBRs/Strategy sessions with clients, providing technical thought leadership and proactive recommendations of how the client can further optimise their existing MarTech investment
• Proactively identifying, scoping and securing opportunities for CACI to deliver additional projects to clients
• Serving as the escalation point for in-flight projects or support challenges, establishing a trusted relationship with key contacts and generally being proactive and always available to support them
• Lead a team of technical professionals, providing direction, mentorship, and support to maximize their potential
• Foster a collaborative and inclusive work environment, promoting teamwork and knowledge sharing
• Conduct performance evaluations, identify training needs, and implement strategies for continuous improvement

Who you are

• You have a hands-on technical background, with a proven track record of implementing complex MarTech solutions
• You will likely have a degree in Computer Science, Engineering, or a related field
• You will have experience working in an agency, consulting or technology organisation
• You will have deep experience on at least two MarTech technologies, at least one of which will be a campaign management / customer engagement platform / marketing automation tool
• Attention to detail for bottom-up proposal costing
• You will be in experienced in managing delivery teams, ensuring work is distributed and managed across the team effectively
• You may have had some exposure to Customer Data Platforms, and ideally would have been involved in the implementation of one
• You are a strong listener with the ability to understand a client’s requirements, whilst also being able to interrogate and ask questions to get into the detail of solutions
• You are pragmatic – able to make recommendations of the right solution that meets the client’s requirements without excessive custom development
• You will understand interdependencies between systems
• You are flexible and capable of proactive and reactive communication, including client negotiation and stakeholder management skills
• You are results driven with a professional approach to project delivery and a successful track record
• You are a strong communicator - written/verbal English, you will have strong organisational skills and will be comfortable juggling delivery across multiple projects
• You have an awareness and understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., JIRA, Trello, Microsoft Project).
• You have high levels of personal motivation
• You are a logical thinker with strong problem-solving skills, ability to make informed decisions under pressure
• You are able to provide accurate estimations for work on large, complex projects
• You are able to juggle multiple priorities and manage your workload efficiently
• You are a team player who will share knowledge, mentor and develop other members of the team on relevant technology and business trends