Technical Program Manager - Strategic Customer Engagement
Analyse customer demand and opportunity pipelines to identify capacity risks, expansion needs, and emerging challenges. Lead complex capacity-related customer opportunities, coordinating across sales, engineering, infrastructure planning, finance, and operations. Build trusted relationships with strategic customers, regional leaders, and technical stakeholders. Translate customer and field insights into clear technical and operational priorities.
Lead strategic customer and partner engagements to resolve complex capacity challenges.Identify risks and blockers early and drive cross-functional teams towards clear decisions and outcomes. Communicate progress, priorities, risks, and dependencies clearly to senior stakeholders. Contribute to longer-term capacity planning and strategies that improve customer experience and business resilience.
Strong experience in technical programme management, cloud infrastructure, engineering, data analysis, product development, or a related technical environment. Proven ability to lead complex, cross-functional programmes involving multiple teams and stakeholders. Customer-focused with experience translating strategic customer needs into technical and operational priorities.
Analytical with the ability to use customer, pipeline, capacity, and operational data to identify risks and inform decisions. Influential communicator who can build credibility with senior stakeholders across technical and business functions. Results-driven with a track record of navigating ambiguity, removing blockers, and driving complex programmes to successful outcomes.
Extensive experience working within cloud infrastructure, capacity planning, or large-scale technical programmes. Experienced in strategic engagement with large enterprise customers and senior customer stakeholders. Skilled at connecting technical requirements, customer priorities, and broader business objectives. Confident communicating complex technical or programme information to executive audiences.
Strategic thinker with strong problem-solving skills and the ability to anticipate future customer and capacity requirements. Adaptable and comfortable operating across multiple teams, markets, and competing priorities.
