Technical Solutions Engineer P2
Licensed sponsor London, England, United Kingdom Full-time Posted 5 days ago
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena’s Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.
How You Will Make An Impact
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Ciena’s Solutions Engineering & Introduction team within Product Line Management helps bring innovative optical networking solutions to market through technical validation, customer engagement, and cross-functional collaboration. This engineering role contributes to successful product introductions by creating customer-facing deliverables, validating new features, and supporting demonstrations, trials, and deployments. The position offers the opportunity to work across Product Development, Product Management, Sales Engineering, Services, and customer teams in a dynamic environment.
How You Will Make An Impact
- Manage lab assets and maintain optical lab systems to enable engineering and solution validation activities.
- Develop customer-facing technical presentations, test plans, release notes, and engineering documentation.
- Create and validate technical deliverables for new product features and solution introductions.
- Execute product demonstrations, lab evaluations, field trials, deployments, and solution tests.
- Capture product issues and enhancement requests and channel feedback into research and development processes.
- Provide technical consultation, solution evaluation, design guidance, and engineering expertise throughout customer engagements.
- Resolve complex field issues escalated from Global Technical Support teams.
- Education: Bachelor’s degree in Applied Science, Physics, Electrical Engineering, Communications Engineering, or a related discipline.
- Experience: 3+ years of telecommunications and optical transport systems experience with an understanding of photonic technologies and optical protocols.
- Strong organisational skills with attention to detail and effective team collaboration capabilities.
- Excellent verbal and written English communication skills.
- Ability to present technical and non-technical information to diverse audiences.
- Ability to prioritise work effectively in a fast-paced and evolving environment.
- Ability to collaborate successfully across multiple time zones and cultures.
- Experience with instrumentation, laboratory environments, and test methodologies.
- Hands-on experience with optical measurements, including optical spectrum analysers (OSA).
- Knowledge of Python programming for automation or engineering applications.
- Familiarity with WebUI technologies and data formats such as JSON.
- Exposure to northbound interfaces, including NETCONF.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
