Telesales Team Leader
Overview of the role
We are looking for an experienced and driven Telesales Team Lead to support the Head of Telesales in leading a customer focused sales team. This is an excellent opportunity for a motivated telesales professional with strong leadership skills to help drive performance, develop colleagues, and deliver exceptional service to our pharmacy customers.
The successful candidate will play a key role in motivating, coaching and supporting a flexible, multi-skilled team, ensuring sales targets are achieved whilst maintaining outstanding customer service standards. You will champion continuous improvement, foster a positive team culture, and lead by example in a fast paced and competitive marketplace.
Main Responsibility
- Support the Head of Telesales in leading the team to achieve sales targets ·
- To create and maintain positive working relationships with the field sales teams·
- To drive continuous improvement within the team
- Assist in leading daily tasks e.g Stuck Orders/Offers/redistribution of call-sheets etc ·
- To help coach and motivate team-members by way of call-reviews/trading report reviews/ongoing sales reviews etc ·
- To assist team members in dealing with queries/complaints ·
- To lead the team when the Head of Telesales is on holiday ·
The Ideal Candidate
- Expertise in the use of Navision ERP system
- Strong microsoft excel skills including ability to produce reports
- Experience working in pharmacy / healthcare telesales
- Ability to support customers through the sales journey
- Strong leadership and coaching skills
- Customer complaint resolution experience
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About the Company
With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.
Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle’s, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.
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