Tenancy Coach

We’re super excited to be on the lookout for a Tenancy Coach to join our team! As a member of our Tenancy Coaching Team, you’ll be at the heart of our mission, empowering people to sustain their tenancies and thrive in their communities.

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future customers to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.

We’re dedicated to creating communities where people can thrive, not just reside. By putting people at the heart of everything we do, we ensure that support doesn’t stop at the front door. We’re here to guide, encourage, and uplift each individual on their journey to sustainable, fulfilling tenancies.

Want to know more about your next challenge?

What will you be doing?

• Delivering tailored tenancy support to our customers, helping them develop the skills and confidence to maintain their homes.
• Working with customers to set achievable, goal-focused plans that promote independence and wellbeing.
• Providing expert advice, information, and signposting to ensure customers have everything they need for a successful tenancy.
• Building strong relationships with internal teams and external partners to deliver the very best service.
• Acting as an ambassador for Yorkshire Housing, raising the profile of our Tenancy Coaching service across the organisation and beyond.

Your role will involve plenty of travel across the stunning region of Yorkshire, where you'll be the face of Yorkshire Housing, engaging directly with our customers in their homes. The majority of your working week will be spent out on the road, so it’s important that you’re comfortable working independently, managing your time effectively and enjoy a role that is largely field-based.

Who are we looking for?

• Experience in social housing and/or support sectors, with a passion for doing the right thing for customers.
• A good understanding of the challenges faced by at-risk customers and the barriers to tenancy sustainment.
• Knowledge of welfare benefits, budgeting, safeguarding, and employment pathways.
• Excellent communication, advocacy, and negotiation skills.
• Organised, self-motivated, and able to work flexibly, whether you’re in the hub, at home, or out and about.
• A full UK driving licence and access to a car for business use.

The rest would also be great too

• A Level 3 (or above) Certificate in Housing.
• Coaching qualifications or experience.
• Skills or training in counselling or mediation.

What’s in it for you…

• Salary: £36,196.24 per annum (35 hours/week) + £2,000 car allowance
• 26 days annual leave (rising annually to 31 days) + Bank Holidays
• Permanent opportunity

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Now you’re really interested?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If your experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk

The fine print

• Closing date: Tuesday 1st December 2026
• Interviews: Monday 7th and Tuesday 8th December 2026 (in Leeds)

This role requires a basic DBS check.