Tenant Engagement Assistant (Apprentice) - Housing

Tenant Engagement Assistant (Apprentice)

We are pleased to offer an exciting opportunity for a motivated and enthusiastic individual to join our team as a Tenant Engagement Assistant (Apprentice) within Housing Services.

This 21-month apprenticeship provides a valuable opportunity to gain practical workplace experience while working towards a Level 3 Digital Marketing Apprenticeship, delivered in partnership with Gower College Swansea.

About the Role

You will play a key role in supporting the day-to-day work of the Housing Customer Liaison Team and helping to develop our tenant engagement and participation activities.

Working alongside experienced colleagues, you will support the development of the team's digital engagement activities while undertaking a range of administrative duties and building your knowledge of Housing Services in Pembrokeshire.

You will

• Support the operation of Housing Services' digital and social media platforms.
• Assist with the maintenance and updating of the Council's corporate website.
• Help create engaging digital content for service campaigns, communications, and resources.
• Monitor digital and social media campaigns and provide performance information to managers.
• Provide administrative support across the Housing Customer Liaison Team.
• Explore and promote new ways to enhance the Council's digital communications.
• Learn how to identify and respond to service demands and changing workload priorities.
• Develop an understanding of key housing legislation and regulatory frameworks, including the Housing (Wales) Act 2014, Renting Homes (Wales) Act 2016, public protection legislation, and the Welsh Housing Quality Standard (WHQS).

Training and Development

As part of this apprenticeship, you will receive

• A structured 21-month apprenticeship programme.
• Four days per week gaining hands-on workplace experience.
• One day per week dedicated to studying towards a Level 3 Digital Marketing Apprenticeship.
• Ongoing support, mentoring, and personal development opportunities.

What We're Looking For

We're seeking someone who is

• Organised, reliable, and eager to learn.
• Interested in developing a career in digital engagement, social media, and content creation.
• A confident communicator with good basic IT skills.
• Able to work effectively as part of a team and use their own initiative.
• Enthusiastic about delivering excellent customer engagement and making a positive contribution to Housing Services.

Why Join Us?

This apprenticeship provides an excellent pathway into a career in tenant engagement and communications. It offers practical experience, recognised qualifications, and the opportunity to develop valuable skills within a supportive environment.

The role forms part of our commitment to developing in-house talent and strengthening the future resilience of our services by creating opportunities for progression into communications, engagement, and customer involvement roles.

If you are looking to start your career in digital engagement while making a meaningful contribution to housing and public services, we would love to hear from you.

Apply today and begin your career with Housing Services at Pembrokeshire County Council.

Please note that successful interview candidates will be required to attend an assessment day on 20th November 2026, which will be held in Haverfordwest, Pembrokeshire.

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK. For further details, please refer to the Employee Benefits leaflet attached.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant’s full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk.
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk.
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.