Transport Service Lead

As our new Transport Service Lead, you will champion service excellence through the leadership and management of our network of transport partners. Supporting our Shipping and Delivery networks, you will take responsibility for driving network delivery performance, proactively analysing transport operations and implementing solutions that enhance service quality and customer experience.

This is an exciting opportunity to play a key role in shaping the effectiveness of our transport network. Working closely with carriers, suppliers and internal stakeholders, you will lead performance improvement initiatives, support commercial decision-making and ensure our transport operations remain agile, cost-effective and customer focused.

Some of your key responsibilities: 

• Lead and manage relationships with our network of transport partners, ensuring consistent service performance and operational agility.
• Support the delivery of the transport budget through forecasting, spend analysis and cost-saving initiatives that maintain service quality.
• Monitor and report on transport performance metrics, identifying trends and driving continuous improvement plans with suppliers.
• Support transport procurement activities, including tenders, bids and commercial negotiations.
• Promote safety and compliance across the transport network through operational reviews, audits and best practice implementation.
• Support transport systems, processes and projects to improve efficiency, standardisation and customer experience across the supply chain.

What do I need to be successful in this role? 

• Previous experience within a Transport, Logistics or Account Management environment.
• Strong understanding of transport operations, delivery models and customer service requirements.
• Proven ability to analyse, manage and present KPI, budget and performance data.
• Experience working with external suppliers or carrier networks to improve operational performance.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
• Self-motivated with the ability to work independently whilst contributing effectively as part of a wider team.

What's in it for me?

• A competitive salary and benefits package.
• The opportunity to make a visible impact across Cromwell’s logistics network and develop your leadership career.
• Enhanced employer pension contribution.
• 22 days annual leave entitlement plus Bank Holidays. We also offer the opportunity to purchase additional annual leave should you need a little extra time.
• Enhanced Maternity & Paternity pay to support you and your family during life’s important moments.
• A company-funded Healthcare Cash Plan, Employee Assistance Programme (EAP), Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role. 

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees. 

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email talentacquisition@cromwell.co.uk