Workday AMS Manager

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Advise to Run ! HR Path, Global Leader in HR solutions

• ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization
• IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)
• RUN: Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

About The Role

With an ever-expanding client-base and pipeline in the UK and Ireland region, we are seeking suitably skilled and interested candidates to help us build our Workday AMS Service Line.

A Workday AMS Manager is a hands-on role - managing the successful delivery of post-implementation consultancy across the Workday platform (HCM, Financials, Integrations and Payroll) to strategic and high growth potential clients. The AMS Manager acts as the primary liaison with our clients, provides configuration expertise, is a proven subject-matter expert (in either HCM or Financials application suites), seeks opportunities for strategic partnership and growth with key client stakeholders.

In addition to your client-facing role, the AMS Manager will have the opportunity to contribute internally to the development of our product offerings (leveraging evolving AI potential) and our Project and AMS/Optimisation methodology, mentoring of colleagues, and overall refinement of how we engage with our clients.

Location is remote/home-based in UK or Rep. of Ireland with travel up to 20% of the time.

Key Responsibilities

• Provide service leadership to a portfolio of Workday clients (typically, 5-6 strategic or high-potential clients).
• Proactively build partnership and bring the best of our capabilities to our clients through consultative engagement.
• Maintain client optimisation and product roadmaps in partnership with clients and internal HR Path Service Line owners.
• Manage the in-take of client requests process, conduct primary triage, and co-ordinate delivery with 3Plus subject-matter experts.
• Hands-on active involvement in configuration and delivery of Workday consulting services.
• Manage delivery within the capacity allocated within the contracts; adhere to HR Path best practices & policies; perform monthly variance analysis in terms of service usage and forecasts.

· Manage client delivery through coordination with internal functional and technical SMEs, assessment, and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines.

• Coordinate and lead internal and client-facing meetings needed to prioritise work, deliver tasks, track / report status, address project risks and other actions as needed.
• Bring insights to our clients based on use-cases, solutions and experienced we have gained across the wider HR Path client base.
• Works proactively with clients to position Workday AI capabilities as part of evolution of client’s Workday platform.
• Manage and foster strong relationships with our aligned clients, and their associated Workday partner execs.

Relevant Experiences & Skills

• 3+ years of account management / service delivery experience in technical solutions delivery i.e. – service delivery of technology solutions to internal or external clients preferably on Workday.
• 7+ years of experience working in Human Resources Information System (HRIS) or Financial Applications consulting or similar project delivery experience.
• Bachelor’s Degree or equivalent experience in technical, business, or financial discipline.
• Workday application certification as required or preferred according to the platform being supported; in cases where certification is required for the role, candidates that are not certified will be considered for the role, but they will need to successfully pass any required certification(s) as well as on-going successful re-certification per platform requirements.
• Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages. Recognises and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach.
• Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
• Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple clients and multiple projects simultaneously.
• Proven experience working creatively and analytically in a dynamic environment.
• Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation.

WHAT WE OFFER

• A stimulating work environment at the heart of an entrepreneurial and international culture
• A transversal approach to our activities, which encourages teamwork and excellence
• Numerous opportunities for advancement (horizontal, vertical and international mobility)
• Annual salary increases on the anniversary date to reward performance
• Multiple training opportunities (internal university, certifications)
• Certified Happy at Work, we offer a good life balance with telecommuting possibilities
• A friendly work environment (quarterly team activities, annual international seminar)

See you soon at HR Path !