Workplace Experience Coordinator
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and
corporate real estate management. We are recruiting a Workplace Experience Coordinator to
join the team located in Brighton.
Position Overview
- As a Workplace Experience Coordinator with CBRE, you’ll be part of the team that
- creates unforgettable moments within our workplace. Acting as the warm, welcoming
- face of the building, you’ll connect employees and visitors with the services, spaces,
- and support they need to have an effortless and enjoyable day. You will report directly to
- the Workplace Experience Supervisor, ensuring strong alignment, guidance, and
- support as you grow within the team.
- This role sits at the heart of the workplace, linking community engagement, events,
- space logistics, and ensuring the workplace is a productivity enabler for our client
- colleagues. If you love going above and beyond, naturally engage with people, and enjoy
- making a meaningful impact in the everyday experiences of others, you’ll thrive here.
The Four Pillars of Your Focus
- Community Engagement
- Conference Centre Support
- Space Booking & Special Events Support
- Maintaining Exceptional Office Standards
What You’ll Do
- Create a Welcoming and Seamless Experience
- Act as the central point of contact for colleagues, visitors, and partners, ensuring
clear, consistent communication and a smooth flow of information.
- Provide front desk and reception cover as needed, ensuring the welcome area is
always warm, professional, and efficiently managed.
- Greet all building entrants with warmth and professionalism, making every
interaction memorable whether in person, over the phone, or through digital
channels.
- Manage visitor processes, including parking and security protocols, with
attention to detail and a guest-first mindset.
- Conduct regular floor walks to monitor safety, room standards, and colleague
needs, spotting opportunities to help before they’re even requested.
- Work collaboratively within a small, supportive team where everyone contributes
to a positive, can-do environment.
- Acknowledge and respond to inquiries or issues from employees and visitors
with professionalism, escalating appropriately when needed.
- Raise and follow through on maintenance or housekeeping work orders; support
workplace services such as mail handling, office supplies, and colleague
onboarding.
- Coordinate with vendors to support service delivery and ensure workplace needs
are consistently met.
Deliver Smooth & Engaging Events
- Organise and support on-site events, from space bookings to setup,
coordination with Facilities and Dining teams, and ensuring a polished
experience from start to finish.
- Bring our workplace to life by delivering monthly themed community events that
celebrate the time of year and local culture. These experiences should feel
immersive and exciting, designed to spark connection, inspire participation, and
give colleagues genuine “wow” moments that draw them into the workplace.
- Act as the communication hub for events, ensuring relevant teams are aligned,
informed, and able to support successfully.
Support Safety & Security
- Follow all site-specific security and emergency procedures; communicate
promptly with the relevant teams to keep everyone safe and informed.
- Share information clearly, follow manager guidance, and use established
procedures to solve day-to-day challenges.
What Success Looks Like
- Team Integration: You build strong relationships quickly and contribute to a
positive, solution-focused environment.
- Service Excellence: Tasks are delivered with confidence, accuracy, and a
genuine smile, enhancing the overall experience for employees and visitors.
- Reliable Communication: Information flows smoothly and promptly across
teams, ensuring alignment and avoiding friction.
- Operational Consistency: Meeting rooms, communal areas, and event spaces
are maintained to a high standard with proactive attention to detail.
What You’ll Bring
- A degree or relevant experience, with up to 2 years in a customer service,
hospitality, facilities, or administrative support role.
- Ability to follow established routines and apply workplace standards accurately.
- Strong communication skills, you’re clear, approachable, and confident
exchanging straightforward information.
- Working knowledge of Microsoft Office Suite.
- Excellent organisation
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
