Account Manager
Company Overview
About Voly
Voly is the leading software platform for the global superyacht industry. Headquartered in Cheadle Hulme, Greater Manchester, with offices in Guernsey, we’re a fast-growing, award-winning SaaS business trusted by some of the biggest names in yacht management.
What started as a simple way to manage crew expenses has grown into an end-to-end platform covering every major area of running a superyacht. Our global team of over 200 product, technical and maritime professionals includes some of the leading experts in the industry.
What we do
Voly brings everything a superyacht needs into one connected, secure platform:
- Voly Finance: yacht accounting, expenses, approvals, APA management, reporting and multi-currency FX payments
- Voly Crew: crew employment, payroll, hours, leave and compliance
- Voly Technical: maintenance, refits, new builds and interactive yacht plans, powered by Pinpoint Works and Voly Projects
- Voly Compliance: yacht registration, tonnage surveys, ownership transfers and regulatory requirements
We serve everyone involved in running a yacht, from captains, crew and pursers to management companies, owners and family offices.
Company Website: https://www.voly.com
Summary of Role
The Account Manager role exists to build, maintain, and grow strong relationships with clients by acting as their primary point of contact. The role ensures customer needs are understood and met, driving satisfaction, retention, and long-term value. By aligning client goals with the company’s products and services, the Account Manager contributes to revenue growth, customer loyalty, and the overall success of the business.
Responsibilities
Become a technical expert of the Voly group products – web and mobile apps (iOS and Android) in order to:
- Build relationships with existing and new clients after the sale has occurred, including phone calls, video calls, email, and WhatsApp.
- Ensure clients are using the products successfully throughout their organisation.
- Act as the main point of contact for any technical issues reported by clients, with the ability to quickly troubleshoot.
- Maintain a high rate of client resubscription.
- Collaborate closely with the internal team to ensure customer satisfaction
- Relay client feedback to the product team
- Assess current processes and suggest improvements
- International travel may be required
- Adherence to all ISO 27001 requirements
Experience and skills
- Experience as an Account Manager or Client Relationship Manager. (Working knowledge of the Voly Group Products is an advantage)
- Quick to learn new technology
- Communicate effectively with the customers and the wider technical team.
- Highly autonomous with the ability to effectively plan, control, and organise schedules
- High level of written and verbal communication skills
- Work efficiently and log time effectively
- Swap tasks regularly throughout the day while maintaining high productivity
- Support a large number of clients to a high degree
- Work methodically and logically
- Assimilate quickly and retain new information
- Have energy, initiative & enthusiasm
- Demonstrate excellent attention to detail
