Assistant Service manager
Job summary
We are looking for an experienced Assistant Service Manager for this team who is enthusiastic, highly motivated and has the ability to manage and lead a large team alongside four other Support Managers. Team work and being able to lead by example is key, and being someone that can be relied upon and can always positively and professional represent the service is essential. If this sounds like you, we'd love to hear from you. (The Diagnostic Access Team operates between 8am-18:30m Monday- Friday, so candidates must be able to work on a shift basis across those hours.)
Main duties of the job
The Assistant Service Manager leads a defined administrative team to provide an efficient, high quality and patient centred service that supports safe clinical care. In their role as a line manager, the post holder is responsible for creating a positive, inclusive and supportive working environment in which staff feel valued, developed and able to perform at their best.
The post holder plans and oversees day to day administrative work, monitors service performance, resolves routine operational issues and escalates complex matters appropriately. They support staffing, communication, service improvement and patient experience, working in partnership with clinical and operational colleagues across the Trust.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme.
Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045.
All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education · Essential
Educated to Foundation Degree level or equivalent* level of knowledge through experience or specialist training.
Desirable
Management or leadership training
Experience · Essential
Working in an administrative or service environment in healthcare, the public sector or other complex organisations Experience of leadership behaviours such as giving guidance, providing feedback, supporting performance and handling sensitive situations Experience coordinating and delivering services, including managing competing priorities and meeting performance indicators or targets Experience managing difficult or sensitive conversations with patients, families, colleagues or stakeholders
Desirable
Experience handling formal complaints Experience supporting multidisciplinary team coordination Confidently contributing to meetings and presenting information clearly to colleagues and managers Experience of service improvement or project work
Skills · Essential
Excellent customer service and effective communication with ability to build trust and credibility with staff, patients, and stakeholders Ability to set clear expectations and provide constructive feedback to staff. Ability to identify, implement and evaluate service improvements and efficiencies, using evidence and feedback. Ability to manage day to day operational challenges both independently and collaboratively
Desirable
Ability to review and update Standard Operating Procedures (SOPs) and communication protocols Ability to contribute to communication plans for service change Ability to design or deliver engagement activities to gather feedback and support improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
