Business Development Manager - Commercial Services
Job summary
This is a newly created role established to build and grow the Directorate's commercial portfolio. The postholder will be responsible for developing new business opportunities, building strategic relationships with internal and external partners, and identifying innovative ways to generate additional income for the Trust.
As a new function within the Directorate, the role will focus on creating commercial success where dedicated resource has not previously existed. This will include growing existing revenue streams, developing new commercial ventures, increasing market opportunities, and ensuring services are positioned to maximise their income potential.
The role is critical to driving long-term commercial growth, supporting financial sustainability, and creating a strong pipeline of future business opportunities across Facilities services.
The Business Development Manager will lead the identification, development and delivery of income generation opportunities across the Estates and Facilities portfolio, specifically within services managed by the Directorate, with a particular focus on the Trust's Food Production Unit (Sustentation), retail catering, accommodation, and commercial use of estate assets (including conference and event spaces such as the Knowledge Spa).
Main duties of the job
The post holder will lead and be responsible for developing and implementing a commercially focused business development strategy to maximise utilisation of existing capacity, generate sustainable income, and support the Trust in achieving its financial objectives without detriment to patient services.
The role will provide specialist advice and expertise and knowledge in commercial development, market analysis, pricing, tendering, and customer engagement, working closely with operational leads to translate capability (e.g. food production capacity) into viable, profitable external services.
The post holder will operate across organisational boundaries, engaging with NHS partners, private sector clients (e.g. care homes, retail outlets), and internal stakeholders across Estates and Facilities, Finance, Procurement, Corporate Services, and Clinical Directorates to build a strong and sustainable commercial pipeline.
The post holder will be responsible for establishing and embedding a commercial development function within the Directorate, building processes, pipelines and partnerships from an early stage, and creating a sustainable model for future income generation. The post holder will be required to communicate complex commercial information to a wide range of stakeholders. Influencing multiple stakeholders across diverse service areas.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care.
We provide services across three main hospital sites, with around 780 inpatient beds: Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals.
We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future.
The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams. We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications · Essential
Masters or equivalent experience in business, management, marketing/sales or relevant field Evidence of ongoing professional development
Desirable
Professional qualification in Business, Commercial Management or Marketing Project management qualification (e.g. PRINCE2)
Experience · Essential
Demonstrable experience in business development, income generation or commercial service growth Experience of developing and delivering business cases, including financial modelling and forecasting Experience of identifying and securing new business opportunities or partnerships Evidence of delivering measurable outcomes (e.g. income generation, service growth, efficiency savings)
Desirable
Experience of tendering, bid writing or contract mobilisation Experience within catering, food production, retail, hospitality or accommodation services Experience of working with care homes, healthcare providers or retail clients
Skills · Essential
Strong commercial awareness with ability to assess market opportunities and financial viability Experience in retail or hospitality business models Ability to develop pricing models, costing structures and financial forecasts. Ability to analyse complex data and translate into clear, actionable plans Excellent written and verbal communication skills, including report writing and presentations
Desirable
Knowledge of NHS commercial frameworks, procurement processes and governance DISPOSITION
Essential
Commercially minded while maintaining commitment to NHS values and patient care High level of personal organisation and ability to prioritise competing demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
