Cafe Bar Manager Job Title: Cafe Bar Manager Department: Food and Beverage Reporting To: Operations Manager Primary Job Purpose: An exciting opportunity has arisen for an experienced Food & Beverage professional to lead our new 'Cafe Golf' outlet. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of food and drinks to our golfers, visitors and guests alike. The ideal candidate will have a proven track record of working in a similar environment,and a natural flair for customer service. About the role Job Title: Cafe Bar Manager Department: Food and Beverage Reporting To: Operations Manager Primary Job Purpose: An exciting opportunity has arisen for an experienced Food & Beverage professional to lead our new 'Cafe Golf' outlet. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of food and drinks to our golfers, visitors and guests alike. The ideal candidate will have a proven track record of working in a similar environment,and a natural flair for customer service. Think High Street Cafe style with addition of beers, wines and bar. Roles and Responsibilities: • Supervise Cafe planning with overall responsibility for service delivery • Maintain service delivery standards at all times by the team • Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively. • Recruit, maintain and develop a strong team appreciated and known by our regulars and new visitors. • Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning. • Ensure all new staff are fully inducted into the team, its culture and values • Work closely with the Head Chef and Golf team team to ensure exceptional service delivery of all standards • Supervise operational staff to ensure high levels of customer satisfaction • Collaborate with other departments and operational staff to ensure all areas are ready for guests • Fabulous and comprehensive knowledge of Barista coffees • Contribute to the development of team members This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager. Keys Skills: • Experience in cafe/restaurants service management • Leadership skills to motivate and manage a team • Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience • Good communication skills to find out exactly what clients/guests want • Personal charm to greet guests and ensure a memorable experience • Excellent organisational and exceptional attention to detail • A cool head to deal with last minute requests and problems • A can-do, adaptable and flexible approach to work All staff Key Performance Measures Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day. • To focus on the guest experience at all times and continually strive to delight time after time • To see each guest as part of a long-term relationship not a onetime event • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with • To encourage our team to contribute to excellent working conditions for all • To gain a reputation for delivering financial performance and being consumed and enthralled about business. Benefits LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive: • Discounts across the resort, including family and friends • Free onsite parking • Progression and career development opportunities. • Pension Scheme • Free staff meals whilst on shift • Free gym membership • Access to wellness programmes • Share of Resort’s service charges on monthly basis • Extra days holiday after 2 years Attitude • Confident and respectful • Friendly, charming and informative • Passionate about Customer Service • Positive can-do attitude • High standard of personal appearance • Respectful • Conscientious • Approachable and supportive About the company LQ is a family run, collection of quality destination led Hotel Resorts. Required Criteria • High standards of presentation and organisation • Great attention to detail • Excellent written and verbal communication skills • Ability to understand peaks and troughs of industry and work within a budget • Ability to create efficient staff rotas • Flexible approach to work • Multi-tasking and time-management skills, with the ability to prioritize tasks • GCSE English grade C /4 or above • GCSE Maths grade C/4 or above • Microsoft Excel beginner level • Experience working in hospitality or events • Experience of working to service delivery standards • Experience of reviewing and changing working methods for best practice. • Customer-service experience. • Experience of dealing with Customer complaints • Experience of working in public relations, preferably in the hospitality or travel industries • Knowledge of correct and effective recruitment practices Desired Criteria • Willingness to undertake further training. • Microsoft Excel Intermediate level • Experience of using Res-Diary; Ez-runner; Rezlinx; • Experience of coaching and mentoring • Knowledge of Fourth Hospitality System • Coaching and mentoring Skills you'll need
