Care Service Manager
Are you an experienced and passionate care leader looking for an opportunity to build and shape a new Supported Living service?
Harley House is expanding its successful Supported Living provision into Norfolk and is seeking a Service Manager to lead this exciting new service with the support from the Registered Manager. With an established presence across North East Essex and Ipswich, Suffolk, this is a unique opportunity to play a pivotal role in developing a high-quality, person-centred service that empowers people to live independent and fulfilling lives.
About The Role
As Service Manager, you will be responsible for the operational management of our Supported Living service in Norfolk. You will ensure the service delivers outstanding support, meets all regulatory requirements, and promotes a culture of excellence, inclusion, and continuous improvement.
Working closely with the Registered Manager, commissioners, families, and health professionals, you will lead a dedicated team focused on achieving positive outcomes for the people we support.
Key Responsibilities
- Lead the day-to-day operations of the supported living service, ensuring the delivery of safe, effective, high-quality and person-centred support.
- Provide strong leadership and direction to the staff team, promoting Harley House Supported Living’s values and fostering a positive, inclusive and supportive working culture.
- Promote independence and choice, ensuring individuals receive personalised support that reflects their needs, wishes and aspirations, encourages positive risk-taking and maximises their quality of life.
- Oversee care planning and risk management, ensuring person-centred support plans and risk assessments are developed collaboratively, regularly reviewed and updated in response to changing needs.
- Ensure safe staffing and workforce development, managing rotas, recruitment, inductions, supervisions, staff competencies and mandatory training to maintain a skilled and effective team.
- Maintain regulatory compliance and safeguarding standards, ensuring all relevant legislation, CQC requirements, safeguarding procedures and organisational policies are followed.
- Monitor quality and service performance, leading audits, spot checks and observations, reviewing incidents and complaints, identifying trends and driving continuous improvement.
- Build strong relationships with individuals, families and professionals, working collaboratively with local authorities, commissioners and healthcare professionals to ensure effective support and positive outcomes.
- Manage operational and administrative responsibilities, including budgets, payroll, annual leave, record keeping, medication oversight and ensuring accurate and timely reporting to the Registered Manager.
- Support service development and growth, leading on new referrals, assessments and transitions, promoting the service and developing relationships with key stakeholders to attract new opportunities..
About You
- Previous experience as a Deputy or Service Manager within Supported Living, Learning Disabilities, Autism, Mental Health, or Adult Social Care services.
- Previous experience in building a new service (desirable but not essential).
- Strong knowledge of CQC regulations, safeguarding legislation and adult social care governance.
- Leadership skills with experience managing and developing teams.
- A commitment to develop person-centred care
- A full UK driving licence and willingness to travel.
What We Offer
- A competitive salary.
- Long service and birthday awards.
- Refer a friend scheme.
- Career progression within a growing company.
- Ongoing professional development and training opportunities.
