Service Manager

Job Overview

The post holder will have managerial responsibility for the effective operational running of the Acute and Urgent/Emergency Care service lines comprising of:

Adult Acute Inpatients and Health Based Place of Safety

The Campbell Centre Older Adult Inpatient - Topas Ward Inpatient Rehabilitation - Cherrywood -The Single Point of Access and 111 service (SPA) Hospital Liaison and Street Triage (HLT) Crisis and Home Treatment Team (CRHTT

The ideal candidate for this role will have Band 7-8A+ experience in inpatient services

Main duties of the job

As Service Manager, you will provide strategic and operational leadership for designated services, ensuring the delivery of high-quality, safe and effective care. You will lead multidisciplinary teams, drive service improvement and transformation, manage budgets and resources, and ensure services achieve performance, quality and financial targets.

Working closely with clinical leaders, commissioners and system partners, you will contribute to service development, business growth and the implementation of innovative models of care. You will be responsible for workforce leadership, governance, performance management and the delivery of continuous quality improvement, ensuring services remain responsive to the needs of our diverse communities.

The role also involves building strong partnerships with local authorities, healthcare providers, commissioners and voluntary sector organisations, while championing evidence-based practice, staff development and a culture of learning, inclusion and excellence.

Working for our organisation

About Milton Keynes Mental Health Services

Milton Keynes Mental Health Services is an ambitious and forward-thinking service delivering community, crisis, specialist and inpatient mental health care across the locality. Working in partnership with system colleagues, we are transforming services to improve access, patient experience and clinical outcomes for local residents.

An Exciting Time to Join Our Inpatient Services

Our inpatient services have recently achieved significant improvements in quality, safety and patient experience through a strong focus on quality improvement, innovation and collaborative leadership. Teams have successfully reduced restrictive practices, enhanced therapeutic engagement and strengthened recovery-focused care, while creating a culture where staff wellbeing, continuous learning and service user involvement are at the heart of everything we do. This is an exciting opportunity to join a high-performing service that is ambitious about delivering excellence and shaping the future of mental health care in Milton Keynes.

Detailed Job Description And Main Responsibilities

We are looking for an experienced, dynamic leader with a strong track record of delivering high-quality health or social care services.

You will have

• Significant experience in operational management within NHS, mental health services.
• Proven ability to lead multidisciplinary teams and drive service improvement, transformation and change management programmes.
• Experience of managing complex budgets and delivering financial targets, including cost improvement and efficiency programmes.
• Strong understanding of quality governance, performance management, risk management and regulatory requirements.
• Demonstrable experience of leading, motivating and developing staff, including performance management, workforce planning and organisational development.
• Experience of working collaboratively with clinical leaders, commissioners, local authorities and wider system partners.
• Excellent communication, negotiation and stakeholder management skills, with the ability to influence at senior levels.
• Experience of developing business cases, contributing to commissioning intentions and identifying opportunities for service growth and innovation.
• A commitment to equality, diversity and inclusion, ensuring services meet the needs of diverse communities.
• Knowledge of current NHS policy, legislation and best practice relevant to service delivery.

Qualifications

• Educated to degree level or equivalent experience.
• Evidence of continuing professional development.
• Management or leadership qualification (or willingness to work towards) is desirable.

This is an exciting opportunity for a motivated leader who is passionate about improving outcomes for patients, supporting staff and shaping the future of services through innovation, partnership and excellence.

Further details of the role and responsibilities are provided in the job description and person specification.

Person specification

Education And Qualifications

Essential criteria

• Registered Nurse qualification with current NMC registration or equivalent Allied Health Professional with current professional registration.
• Educated to Masters level or equivalent
• Full driving license and use of a car for business purposes.

Desirable criteria

• Post Graduate management training/qualification Desirable

Experience

Essential criteria

• Extensive NHS experience with recent operational experience (including budgetary/financial) at a middle management level.
• Experience in management of health services, at a middle management level in a health or social care.
• Demonstrable experience in safeguarding practice and procedures.
• Teaching and group facilitation experience
• Project management qualification or demonstrable experience.
• Proven experience of managing a multi-disciplinary team including senior managers and clinicians.
• Experience of organising and chairing of small and large steering groups.
• Experience of policy development and strategic planning and clinical governance development resulting in change management projects/programmes.
• Experience of successful interagency partnership working
• Ability to negotiate complex contracts with the approval of the Senior Manager
• Experience of working within statutory and other regulatory frameworks within which health and social care services operate and translating these at an operational level

Desirable criteria

• Experience developing information and quality systems
• Business Management

Knowledge

Essential criteria

• Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures
• Understanding of confidentiality in the workplace
• High level of understanding of the local and national NHS policy/ Acute and Rehabilitation Services agenda including Mental Health Policy.

Key Skills/Abilities

Essential criteria

• Ability to develop & maintain high standards of communication both orally and in writing with people about difficult matters & / in difficult situations
• Ability to prioritise & plan own workload to meet deadlines & competing demands
• Ability to negotiate and influence where appropriate
• Excellent interpersonal skills
• Excellent analytical and judgment skills.

Personal disposition

Essential criteria

• Demonstrate a flexible approach to work
• Be able to work flexible hours
• Be supportive to staff, colleagues and clients.
• Show commitment to developing Children and young people services.
• Ability to work under pressure and to deadlines.