Service Manager

Location – Kings Cross. On site minimum 4 days a week with occasional travel to other London CDC

Hours- 37.5hrs a week. Monday – Friday. Supporting a weekend on call rota

Closing Date: 20th November 

Be part of something new.

At InHealth, we're proud to be the UK's largest specialist provider of diagnostic and healthcare services, operating from over 900 locations nationwide and supporting over 5 million patients every year. With more than 3,500 colleagues we're on a mission to Make Healthcare Better.

We are seeking an ambitious and driven Service Manager to lead our brand-new Kings Cross Community Diagnostic Centre, as the CQC registered manager, opening in early 2027. This is a unique opportunity to play a key role in establishing and shaping a diagnostic service from the ground up.

As Service Manager, you will have overall accountability for the operational, clinical and commercial success of the site. Leading our MRI and X-Ray services, you will drive performance, champion exceptional patient care and create an environment where colleagues, consultants and clinical partners can thrive.

Working across the whole centre, you will ensure seamless site coordination, uphold high standards across shared facilities and patient services, and deliver an outstanding patient experience. While some services will be managed under separate clinical leadership in other diagnostic services, you will remain responsible for the effective coordination and smooth running of the wider site, making this a highly visible and influential leadership role.

What Are you Responsible for

• Hold overall accountability for the effective day-to-day operation and performance of Kings Cross CDC, owning and delivering the site operating plan
• Managing patient flow, capacity, rotas, room utilisation, opening arrangements and escalation processes across the site.
• Be accountable for delivery of agreed site performance.
• Be accountable for local business continuity and emergency preparedness.
• Lead and optimise the operational delivery of MRI and X-Ray services, working closely with clinical leaders to ensure safe, high-quality care, maximise scanner productivity, and deliver an exceptional patient experience.
• Oversee site resources, equipment performance, service reporting and cross-modality coordination, ensuring efficient, cost-effective operations that support sustainable service growth and strong commercial performance.
• Act as the senior point of contact for consultants, referrers and private healthcare partners, building strong relationships and delivering an exceptional experience that encourages confidence, engagement and service growth.
• Drive the effective utilisation of consulting rooms and private patient pathways, working with internal and external partners to maximise opportunities, support same-day diagnostics and ensure a seamless patient journey.
• Oversee the day-to-day management of executive office and shared site environments, coordinating visits, meetings and events while providing senior on-site leadership for facilities, suppliers, security and building operations to ensure a professional, secure and seamless whole-site experience.
• Lead, develop and inspire a team, fostering a culture of accountability, collaboration, wellbeing and continuous improvement while ensuring colleagues have the support and development opportunities to succeed.
• Drive workforce performance through effective recruitment, retention and people management, using data and KPIs to support engagement, competence and compliance with organisational policies and employment requirements.
• Provide strong governance and regulatory leadership as the CQC Registered Manager, ensuring compliance, inspection readiness and the delivery of safe, effective, caring, responsive and well-led services.
• Drive a culture of quality and continuous improvement through robust risk management, governance oversight, regulatory compliance, and the effective use of feedback to enhance patient, consultant and colleague experience.
• Own the site's financial performance and budget delivery, managing revenue, costs, P&L performance, billing processes and financial controls while implementing actions to drive sustainable growth and address performance variances.

You Will

• Champion patient safety, quality, privacy and dignity, ensuring exceptional standards of care and service delivery at all times.
• Provide strong operational leadership across a complex healthcare site, acting as the senior point of escalation and accountability.
• Use data, commercial insight and strategic thinking to drive performance, improve productivity and enhance patient experience.
• Build effective relationships with patients, clinicians, colleagues and partners, demonstrating flexibility to meet the needs of a seven-day service and maintaining CQC Registered Manager status (or eligibility to obtain it).

You have experience of

• Leading a team within healthcare
• Managing budgets, P&L performance, cost control, activity reporting and delivery against operational and financial targets
• Workforce planning, recruitment, performance, development and employee relations.
• Managing patient experience
• CQC requirements, clinical governance, risk, incidents, complaints, safeguarding, health and safety and information governance
• Building relationships with internal and external stakeholders
• Working with a Radiology or private healthcare environment would be desirable

IND01

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.