Chemotherapy Booking Coordinator
Job summary
The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre.
As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.The Chemotherapy Booking Coordinator team are office based managing the chemo slots for various sites and speaking with patients over the phone.
Time management and workload priority is essential to the role. There are also some flexible working options once staff are fully trained. If you are enthusiastic, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you.
The successful applicants will be working within Chemotherapy Booking Team, providing an efficient and effective administrative service. They will be responsible for coordinating all aspects of patient treatment, with pre-assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care. They will also be managing the different inboxes and liaising with the clinical teams for queries.
Main duties of the job
Communication: To liaise with and act as a point of contact for queries from clinical and non-clinical staff. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate. Organising and Planning: To monitor, manage and validate active and backlog waiting list data.
To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders. Implement the policy and investigate patients who do not attend (DNA) their appointment.
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP. Attend appropriate meetings as required by the role's line manager.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience · Essential
Experience working in an NHS administrative or booking environment Experience of using the MOSAIQ booking system Experience of working with electronic patient record systems and databases Experience managing waiting lists and appointment scheduling Experience working within a fast-paced environment whilst meeting deadlines Experience handling confidential and sensitive patient information Experience communicating with patients, relatives and multidisciplinary teams Qualifications and
Training · Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
NVQ Level 3 in Business Administration or equivalent qualification Evidence of ongoing professional development
Personal Qualities · Essential
Understanding of confidentiality, GDPR and Information Governance requirements Competent in Microsoft Office applications including Outlook, Word and Excel Excellent organisational and time management skills Excellent communication and interpersonal skills Ability to communicate professionally with patients, carers and healthcare professionals Ability to prioritise workload and manage competing demands High level of accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
