Booking Clerk
Job summary
Are you an organised and customer-focused individual with excellent communication skills? We are looking for a motivated Booking Clerk to join our busy Access, Booking & Choice Team. As a Booking Clerk, you will play a vital role in supporting patient care by managing appointments, maintaining accurate records, and ensuring patients receive an efficient and professional service.
You will work closely with clinical teams, patients, GPs, and other healthcare professionals to coordinate appointments and support the smooth running of services. The department is the central hub for outpatient and inpatient booking, and operates over 7 days a week, core hours 8am - 6pm. Applicants should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.
This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to delivering outstanding patient care. Open Event: Tuesday 3rd November 2026 - 18:00 - 19:30 pm If you're interested in this role, please call 01204 390390 extension 141745 and you'll be added to the list of attendees and provided with the event location details. Please complete an application form.
Main duties of the job
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust. Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets. Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals in a professional and courteous manner.
Ensure patient appointment information is accurately recorded on Trust systems. Manage clinic capacity and support the effective utilisation of appointment slots. Process referrals and validate patient demographic information. Liaise with clinical and administrative teams regarding appointment changes and clinic scheduling. Maintain confidentiality and comply with data protection and information governance requirements.
Support the achievement of service performance standards and patient access targets. Escalate booking issues, capacity concerns or patient queries as appropriate. Provide general administrative support to the department as required.
About us
You should have the flexibility to meet the needs of the service, including evening and weekend working; covering for colleagues during absence and annual leave. We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.
The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.
Job responsibilities
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.
Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately. Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trusts Access Policy.
Person Specification
Education/Qualifications
Essential
Good general education standards, including English GCSE or equivalent (Grade C or above) ECDL or equivalent skills
Desirable
Administration/Customer Service Qualification Experience &
Knowledge · Essential
Experience in an administrative environment Customer Service Skills Information Governance Training Has a working knowledge of LE2.2
Desirable
Experience in a busy hospital / NHS setting
Skills · Essential
Ability to prioritise workload and cope with a busy workload Ability to work under pressure to meet deadlines and targets Able to work as part of a team and alone, using own initiative Ability to work to standards and with a good level of attention to detail Excellent written and verbal communication skills Excellent organisational and coordination skills/ability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
