Client Partner

Licensed sponsor London Full-time Posted 4 hours ago

About Xceedance

At Xceedance, we are transforming the insurance industry through a powerful combination of insurance expertise, data, technology, and AI. Since our founding in 2013, we have partnered exclusively with insurers, reinsurers, brokers, MGAs, mutuals, and self-insured organizations to help them operate more efficiently, make better decisions, and deliver stronger outcomes for their customers.

This is not a startup. Today, over 5,500 professionals support more than 350 clients across 13 global locations spanning the Americas, Europe, the UK & Ireland, the Middle East, Asia, Australia, and New Zealand.

What makes Xceedance different is our technology-first approach. We combine deep industry knowledge with innovative digital solutions and AI capabilities, including IAN, our AI orchestration platform, to help clients accelerate transformation and unlock measurable business value. Our work has earned industry recognition from leading analyst firms and technology partners, reflecting our commitment to innovation and excellence.

Why Join Xceedance?

Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth.

Backed by significant investment and a strong track record of success, we are expanding our business globally, investing heavily in AI-led transformation, and growing our presence across new insurance segments. Our ambition is bold, and so are the opportunities for talented professionals who want to make an impact.

Whether you're looking to solve complex business challenges, work with cutting-edge technology, collaborate with industry experts, or accelerate your career growth, Xceedance provides a platform to do meaningful work at scale.

If you are passionate about innovation, enjoy building for the future, and want to be part of a company shaping the next generation of insurance services, we'd love to have you on this journey.

For more information, visit www.xceedance.com.

Job Description

Position: Client Partner

Job Location: United Kingdom

Role and Responsibilities

Client Partner is a highly visible position central to the engagement ownership and client management for a portfolio of accounts (between 3 to 5).

The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Xceedance UK’s annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.

Client Partner should have strong leadership skills, leading the team by example and be able to lead, inspire, and motivate the team members to work towards the company's goals and objectives. The Client Partner becomes the face for the portfolio accounts and must possess excellent communication/presentation skills and be able to effectively represent the company to clients, partners, and other stakeholders.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Client Management and Financials

Strong connect with clients to understand their needs and evangelize Xceedance
Strategize and grow Xceedance’s business by pitching its offerings to existing and prospect clients in the assigned market segment(s)
Identifying new business opportunities and developing strategies to pursue them with portfolio accounts/market segment; work with delivery to build desired service capabilities at scale
Working with BDE in sourcing new clients, client expansion and investment opportunities for the segment client partner is responsible for
Build relationships with clients based on trust and respect
Participate at Insurance events and spread the word for Xceedance
Function as a client advocate within Xceedance
Use knowledge of the market and competitors to identify, amplify and position Xceedance differentiators to drive positive expansion outcomes
Champion internal teams in keeping client contracts (SOW and MSA) current
Accountable for any billing and invoice payment issues between client and Xceedance
Proactively flag any potential delays in invoicing and follow up with client finance for any issues
Manage account’s budgets and profitability
Working with the President to prepare the organization’s annual budgets, analyze the risk of its operations, performance, corrective actions

Adhere to the strategic business development framework — as set by the President and which is part of an integrated processes, including use of the Company’s sales tools and templates to manage prospects through various sales stages — from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce

Service Delivery

Accountable for growth and quality delivered to clients across the portfolio by setting goals for each department in collaboration with the Business Leaders and President
Establish and coordinate engagement governance sessions with client and Xceedance delivery teams
Coordinate Voice of customer / NPS surveys and action plans
Be single point of contact for client escalation

KNOWLEDGE & SKILLS

15+ years of experience in leading large insurance technology delivery teams and client relationship management
Strong operational experience of at least one Insurance market segment with proven transformative leadership impact
Should have managed large budget engagements and revenue responsibility
Detailed, practical understanding of insurance functions and how can Xceedance offerings alleviate their pains/challenges
Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations
Strong written and verbal communication skills with abilities and experience to close deals
Ability to travel at least 50 % of the time with occasional international trips
Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.
Embraces change as opportunity to improve
Ability to innovate and implement creative business solutions for growth and development
Reliable professional with the ability to develop high-trust relationships with colleagues, customers, prospects, and partners from diverse cultural backgrounds (across multiple countries).
Great listener, team builder and able to lead, including an ability to make hard decisions and deliver difficult messages.
Excellent problem-solving skills
The ability to use their judgment to make decisions
Insightful/ great instinctive feel: Capable of sizing up people and their agendas
High energy, very organized, and willing and able to get into the weeds across all areas of reasonability

Knowledge of market research, sales and negotiating principles

Able to work collaboratively and independently.
Deep knowledge of the P&C insurance industry, operations, and technology

EDUCATION/EXPERIENCE

Bachelor’s/MBA degree or a combination of education and equivalent experience
Bachelor's Degree/MBA in business or finance preferred
Insurance Acumen across all functions and technology is a must
Proven track record for running business, company or divisions within insurance related companies or vendor partners
15+ years of progressive increase responsibly including consultative sales experience with insurance services or technology industry-related company

COMPENSATION STRUCTURE

Base salary.
Variable Incentive Compensation (VIC)
Full benefits package including: Pension; Group Life Insurance; Income Replacement Insurance; and Private Medical Insurance.
Company laptop and mobile phone.

LOCATION

The position is based in London.

Willingness and ability to travel 50 % plus within UK and Europe and occasional trips international