Consultant/Senior Consultant, Immigration - GMO

Licensed sponsor London Full-time Posted 6 days ago

Connect to your Industry

Deloitte is a market-leader for business immigration services and is the largest single provider of immigration advice to corporate clients and their globally mobile employees, active in 140 countries. At Deloitte, we put the client experience centre stage, and deliver joined up immigration services in conjunction with mobility tax services from within Deloitte’s Global Employer Services (GES) practice, and to regulatory standards set by the Deloitte Legal practice.

We are seeking ambitious candidates from diverse backgrounds who want to support clients and individuals with their life-changing decisions to move to new countries. Successful candidates will have a demonstrable track record in all aspects of global immigration law including immigration technology, project management and core Legal work. We are looking for people who have a natural curiosity and a passion for customer service in addition to an interest in and passion for technology and AI to lead some of our most exciting service delivery and technology projects and products.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Consultant or Senior Consultant, you will work alongside our engagement teams as a key part of our service delivery model, technology and innovation team and receive on the job training for client familiarisation.

This role requires a strong focus on innovation, requirements gathering, project / product management, data accuracy, reporting, and process improvement. Our Consultants and Senior Consultants contribute significantly to the team's efficiency and effectiveness by gathering requirements, implementing new technology, running technology products, streamlining workflows, improving data quality, and generating insightful reports.

Consultants may choose to focus on either the service delivery or technology aspects of our transformation to be responsible for.

Role responsibilities will encompass either or both of the below areas:

Service Delivery

Participate in process improvement initiatives, contributing to the optimization of team workflows.
Develop and document standardized operating procedures (SOPs) to ensure consistency and efficiency.
Conduct thorough data entry and validation, identifying and resolving discrepancies promptly.
Analyse data to identify trends, potential bottlenecks, and areas for process improvement.
Analyse regular reports on key performance indicators (KPIs), including case processing times, application success rates, and other relevant metrics.
Develop and maintain dashboards and visualizations to track key metrics and communicate performance effectively to clients and internal stakeholders.
Contribute to the development of regular reporting templates and processes.
Provide day to day support to Analysts which includes delegation and review.
Assist in maintaining up-to-date knowledge of global immigration laws and regulations.
Knowledge of global immigration Rules, laws and systems and keeping up to date with changes in immigration policies and wider global immigration trends.
Liaising with our global immigration colleagues across our Member Firms.

Technology

Own end-to-end product management of immigration technology platforms, including discovery, requirements gathering, configuration, testing, launch planning, and post-go-live hypercare.
Define and maintain product roadmaps, translating client, regulatory, and business requirements into actionable user stories and release plans.
Act as the primary liaison between immigration business stakeholders and the digital/engineering teams, communicating change requests, and technical resolutions.
Lead client onboarding onto immigration technology platforms, overseeing configuration, policy alignment, and testing.
Manage a portfolio of client technology relationships.
Define, document, and implement standardised workflows and operating procedures for technology product management, ensuring consistency and scalability across the team.
Coordinate structured testing and quality assurance cycles, including validation of complex logic flows and integrations, to maintain data accuracy and system integrity.
Support delivery of automation, reporting, and integration capabilities leveraging AI, machine learning, and large language models as part of Deloitte's GES technology transformation.
Deliver client demonstrations and training to internal stakeholders and external clients, upskilling teams on platform functionality, reporting, and configuration.
Collaborate with Deloitte's global Member Firm network to gather local regulatory requirements, align product configurations to jurisdiction-specific immigration rules, and resolve client-specific technical queries.

General

Participating in our knowledge management culture including assisting, preparing news, training, thought leadership pieces, business development and client projects as required.
Proper use of firm systems for data analysis, reporting, filing, billing and other administrative duties to ensure effective account management.
Manage effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

Essential

The ideal candidate for this exciting opportunity will

Be experienced in delivering global immigration programme services to clients;
Be able to analyse data, identify trends, and draw meaningful conclusions.
Have a keen interest for proactive identification and implementation of process improvements.
Be able to effectively communicate data and insights to both technical and non-technical audiences.
Have meticulous attention to detail and accuracy in data handling.
Be experienced and passionate about delivering a great client service and building solid client relationships;
Be pro-active and a self-starter;
Have a keen interest in building a career within Global Immigration;
Possess good attention to detail;
Be experienced with analysing data;
Be experienced in using Miscrosoft power point, excel and/or similar other applications;
Show a deep understanding of the true benefit of our work – helping people on their life journeys;
Be process driven.

Desirable

Experience or knowledge of utilising technology to enhance customer experience, drive data analytics and enhance efficiencies.
Experience or knowledge in project management.

Connect to your business – Tax

Innovation and tax consultancy may not seem to go together, but that’s exactly what you’ll find at Deloitte. We’re constantly seeking the new and working together to push the limits of what’s possible. Discover a new kind of tax career that you can make your own.

Global Employer Services (GES)

Global Employer Services is a 1,000-strong award-winning, relationship-focussed business. We focus on the risk and regulatory agenda, delivering long-term value to our clients. Our clients range from high-net-worth individuals and highly ambitious start-ups to a large number of FTSE 100 and 250 companies, with significant global footprints.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships).

This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm).

The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“I thoroughly enjoy the opportunities and the people I engage with: they enrich my day immensely. Every week throws up new challenges, new risks to assess, new plans to develop.” - Montine, Tax

“At Deloitte we work with some of the world’s biggest and most prestigious businesses, because we’re recognised for our expertise and insight. Every challenge, issue or opportunity has tax considerations – and so we give insightful and proactive advice to help clients navigate risk, complexity, and business-critical decisions.” - Oliver, Tax

Our hybrid working policy

You’ll be based in London, Manchester or Reading with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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