Contract Coordinator [7 Month FTC]
Overview
To coordinate and support the Contract Management Team, monitoring contractual obligations, KPIs and service level agreements, and escalating issues as required. Plan ahead for tasks and deadlines, liaise with stakeholders and service partners, handle routine queries and route requests to the right owner. Track and follow up actions, prioritise work by urgency and service impact, and flag conflicting priorities. Escalate complex issues, delays and risks with supporting information, keeping stakeholders informed of timelines and next steps.
Responsibilities
Team organisation and forward planning · Own the team’s forward schedule of tasks, deadlines, meetings and service events. Anticipate what is coming next, prompt owners early, identify dependencies and prepare the team and management before action is due. · Manage diaries and schedule meetings; book meeting rooms and desks in advance; coordinate visitor access with reception; and prepare agendas, evidence and meeting materials. · Record meeting minutes and actions, issue timely post-meeting updates, follow up with owners and keep schedules and trackers current. · Support management in resolving conflicting priorities and coordinating multiple small projects, change requests and service commitments. Stakeholder coordination and continuous improvement · Manage day-to-day relationships with internal stakeholders, suppliers and service partners. Provide clear email updates, resolve routine queries, manage expectations and communicate realistic timelines. · Escalate complex issues and contractual or service failures to the Contract Manager with relevant evidence, context, actions taken and any decision required. Monitor internal obligations under service agreements. · Attend meetings as required, progress agreed actions and gather evidence to support management decisions and service discussions. · Create and maintain practical workflows, process guides, templates and handover materials that clarify responsibilities, key steps, deadlines and escalation routes. Review their effectiveness and recommend simpler, more consistent ways of working.
Support the implementation of PRS for Music’s strategic priorities through reliable coordination, reporting and continuous improvement.
About you
· Project coordination and contract or supplier service management skills (desirable). · Experience coordinating work to an agreed scope and timescale, maintaining trackers and following up on actions. · Able to work independently, anticipate requirements and take appropriate action without waiting for direction, while recognising when to escalate. · Numerate and articulate, with strong attention to detail and a methodical approach to checking information. · Strong practical Microsoft Excel skills are essential. · Experience managing large datasets in Excel, identifying anomalies, trends and opportunities, and translating analysis into clear reports, conclusions and recommended actions. · Committed to responsive customer service and clear management of stakeholder expectations. · Highly organised and proactive, with experience planning ahead, maintaining a forward schedule and preparing colleagues for upcoming tasks, meetings and deadlines. · Able to balance competing activities, assess urgency and dependencies, and flag priority conflicts early. · Confident communicating with stakeholders at all business levels, following up constructively and escalating issues with clear context.
· Excellent customer service skills · Willingness to build knowledge on wider industry and impacts for PRS · Excellent communication skills, verbal and written · Strong data analysis skills, including Excel data manipulation, validation, trend identification and clear interpretation of findings. · Good knowledge of MS Office applications · Target orientated with a drive to delivering a best practice service. · Organised, proactive and dependable: takes ownership of team coordination, looks ahead, prompts colleagues before deadlines and follows through on actions with care and attention to detail. · Adapts communication style to the audience and situation, using clear, concise emails, meeting updates and service communications to explain actions, timelines, risks and next steps. Core behaviours · Makes Calculated Decisions: Checks data quality, interprets evidence, considers stakeholder priorities and uses initiative to propose practical solutions. · Ensures Successful Delivery: Plans ahead, prepares the team, follows through on commitments and flags risks early to support agreed service levels. · Works Collaboratively: Builds effective relationships, coordinates owners and handovers, shares timely updates and uses feedback to improve ways of working. · Simplifies Complexity: Turns complex information into clear reports, processes and actions, and shares knowledge so others can work effectively.
