Credit Controller

As our new Credit Controller, you'll play an important role in protecting Cromwell's financial position by managing a portfolio of customer accounts and proactively reducing overdue debt to minimise the risk of bad debt.

You'll take ownership of your allocated accounts, working directly with customers to understand the root cause of outstanding balances, resolve issues and agree practical solutions. This is a rewarding role where you'll combine strong customer service skills with confidence in having challenging conversations, making informed decisions and taking accountability for delivering results. You'll also have the opportunity to identify improvements to our processes and contribute to the continued success of our Finance team.

Some of your key responsibilities

• Take ownership of an allocated portfolio of customer accounts, proactively managing outstanding balances and driving cash collection to reduce overdue debt.
• Engage with customers to understand the reasons behind outstanding debt, having confident and constructive conversations to agree solutions and secure payment.
• Investigate and resolve invoice and credit queries, taking full accountability for transactions across your customer portfolio.
• Identify and escalate problematic accounts, making informed decisions and taking appropriate action to minimise the risk of bad debt.
• Produce regular reports to monitor account performance, track collection activity and provide updates on progress.
• Review existing processes and identify opportunities for improvement, while maintaining excellent customer service throughout all interactions.

What do you need to be successful in this role?

• Experience working in a similar role, with a good understanding of credit control and cash collection processes.
• Excellent communication skills, both written and verbal, with confidence in managing customer conversations over the telephone.
• Strong negotiation and influencing skills, with the ability to be assertive when required while maintaining positive customer relationships.
• Confident decision-making skills, with the ability to take ownership, be accountable and use your initiative to resolve issues.
• Well-organised with the ability to manage competing priorities, meet tight deadlines and achieve targets in a fast-paced environment.
• Strong team-working skills, alongside the ability to work independently, share knowledge and use Microsoft Excel, Word and Outlook confidently, including manipulating data in Excel.

What's in it for you?

• A competitive salary and benefits package – supporting you at work and beyond.
• Employer pension contribution – helping you plan for the future.
• 30 days' annual leave, including bank holidays – plus extra entitlement as you grow with us.
• Family-friendly pay – enhanced maternity and paternity pay, so you can plan your time off with your family.
• Healthcare cash plan and Employee Assistance Programme – supporting your health, wellbeing and life beyond work.
• Discounts and an EV scheme – save money with discounts across a range of outlets, and go greener with our electric vehicle scheme.

Life at Cromwell

No matter where you are in your career, we'll help you grow, perform and love what you do.

We're all individuals, with different backgrounds and personalities, and we share one thing: delivering exceptional service for our customers. That's our purpose: Keeping Industry Working.

Since 1968, our people have helped businesses across every industry, profession and trade find exactly what they need, from safety and cutting tools to welding and office supplies. You'll work alongside colleagues who share their expertise and care about getting it right.

Diversity and Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Ready to apply?

If this sounds like you, we'd love to hear from you. You don't need to tick every box to apply. To apply, use the link where you found this advert.

We want you to be at your best throughout recruitment. If you need any adjustments, such as extra time, a different format or support with how we communicate, just let us know at any point. We're always happy to help, and asking for adjustments won't affect how your application is considered.