Director - International Sales Operations

Licensed sponsor London Posted 2 days ago

Job Title: Director, International Sales Operations __________________________________________________________________________

Description

The Director, International Sales Operations, is a key senior leadership role responsible for overseeing and driving the strategic direction of the Sales Operations organization across business units. The Director is accountable for aligning Sales Operations with the company’s long-term business goals, improving operational efficiency, and leading large-scale initiatives.

This role involves leading Area Directors and Senior Managers across business units, ensuring consistent execution of operational processes, and fostering a culture of leadership development. The Director will work closely with executive leadership and other cross-functional teams to shape and implement strategies that support business growth and customer satisfaction.

The Director will also play a critical role in change management, leading organizational transformation efforts, and ensuring that Sales Operations remains agile, scalable, and aligned with corporate objectives.

The Director functions as a trusted advisor for Sales teams, OEM partners, Export/Import partners, and Customers regarding the execution of global cross-border sales opportunities. This person is responsible for outlining innovative approaches to project requirements which optimize profit margin, reduce customer costs, comply with international trade and tax regulations available within the WWT global solution sets.

Responsibilities Include

Strategic Leadership & Business Planning:
Lead the development and execution of long-term strategies for Sales Operations, ensuring alignment with corporate goals and financial objectives.
Collaborate with executive leadership to define strategic priorities, identifying opportunities for growth, operational efficiency, and market expansion including building out new in-market business units.
Drive high-level operational initiatives that enhance customer experience and improve business outcomes.

Leadership Development & Organizational Growth:
Mentor and develop a team of Area Directors and Senior Managers, ensuring they are equipped with the tools and support needed to lead their teams effectively.
Implement leadership development programs and succession planning strategies to ensure strong leadership at all levels of Sales Operations.
Foster a high-performance culture, promoting leadership excellence and accountability across all teams.

KPI & Performance Management:
Establish and monitor key performance indicators (KPIs) for Sales Operations, ensuring alignment with business objectives and continuous improvement in performance.
Use data analysis and performance metrics to drive decision-making, optimize resource allocation, and improve operational efficiency.
Hold teams accountable for meeting or exceeding performance targets and customer satisfaction metrics.

Change Management & Business Transformation:
Lead enterprise-wide change management initiatives, ensuring smooth implementation of new processes, systems, and organizational changes.
Develop frameworks for managing change effectively, ensuring that teams can adapt quickly to evolving business needs and market demands.
Drive innovation by identifying and implementing best practices, new technologies, and process improvements that enhance operational efficiency.

Cross-functional Collaboration & Executive Engagement:
Partner with senior executives, sales leadership, finance, and other key departments to drive strategic initiatives and ensure alignment across the organization.
Act as a trusted advisor to the executive team, providing insights into operational performance, customer needs, and market opportunities.
Lead cross-functional projects and initiatives that enhance collaboration and drive business growth.

Escalation Management & Risk Mitigation:
Manage high-level escalations and resolve complex issues impacting Sales Operations, ensuring customer satisfaction and business continuity.
Identify and mitigate risks that could affect operational performance, proactively addressing challenges to ensure long-term success.

International Deal Qualification and Execution:
Consult with Sales and Business Development to qualify international opportunities and develop execution plans.
Lead project management efforts in support of complex international customer projects.
Collaboration with internal teams to enable optimal hardware and software sourcing models

Personal Attributes

Visionary Leadership: Demonstrates a clear strategic vision for Sales Operations, capable of aligning day-to-day operations with long-term business goals.
Executive Influence: Strong executive presence and communication skills, able to influence and build relationships at all levels of the organization.
Change Agent: Proven ability to lead large-scale change initiatives, driving organizational agility and transformation in a complex business environment.
Data-Driven Decision Making: Excellent analytical skills, with the ability to use data to drive performance improvements and achieve business objectives.
Collaboration: Demonstrates a strong ability to work cross-functionally and foster collaboration across departments to achieve common goals.

Qualifications

Bachelor’s degree in Business, Finance, or related field; MBA or advanced degree strongly preferred.
Extensive and demonstrable experience in sales operations or a related field, with a large emphasis being in a senior leadership role.
Proven experience establishing and leading large teams and managing complex business units, with a strong focus on operational excellence and performance improvement.
Proven experience executing international cross-border sales opportunities while adhering to tax and trade compliance standards
Expertise in strategic planning, organizational change management, and process optimization.
Strong communication and leadership skills, with a demonstrated ability to influence senior executives and lead cross-functional initiatives.
Advanced proficiency in data analytics, CRM systems, and operational tools.

Why Join WWT?

At WWT, we offer excellent benefits, comprehensive training, and a competitive compensation package. Our culture of innovation and collaboration provides an environment where you can grow your career while making a significant impact. Join us to be part of a company recognized for its commitment to excellence. In 2025, WWT continued to excel, ranking third in the UK’s Best Workplaces for Women™ and sixth in the UK’s Best Workplaces™ for large companies. These accolades reflect WWT’s dedication to creating a supportive and inclusive workplace culture.

Equal Opportunities

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

WWT offers excellent benefits, training, and a competitive compensation package. Visit our corporate web site at WWT.com for more information.