Field Support Engineer

Licensed sponsor Luton Full-time Posted 3 days ago

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Role: Field Support Engineer

Job Type: Permanent

Location: Luton

Number of hours: 40 hours per week – full time

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Provide on-site L1/L2 IT support for users at the Luton and Clevedon locations.
Resolve day-to-day endpoint, peripheral, application and basic connectivity issues.
Work with remote resolver teams and follow standard incident, request and change processes.

The Role

As an L1/L2 Field Support Engineer, you will provide practical, customer-facing IT support at the Luton and Clevedon sites. The role focuses on resolving common workplace technology issues, preparing and maintaining user devices, supporting local meeting-room and printer services, and coordinating with remote specialist teams when an issue requires further investigation.

Key responsibilities

Provide L1/L2 support for desktops, laptops, monitors, docking stations, printers, scanners and mobile devices.
Install, configure, replace and troubleshoot Windows 10/11 devices and standard business applications.
Support device builds, rebuilds, software installation, patching and basic endpoint compliance activities using approved tools and procedures.
Perform moves, adds, changes and installations, including desk setups and equipment replacement.
Provide basic LAN, Wi-Fi, VPN, Active Directory, Microsoft 365, Outlook, Teams and file/print troubleshooting.
Support meeting-room and audio-visual equipment and coordinate with specialist teams where required.
Provide basic L1 support for factory operational technology (OT) devices and connected peripherals, including initial checks, cable/power validation, incident logging and coordination with the specialist OT, network or application support team. No PLC programming or control-system configuration is required.
Provide weekend or out-of-hours field support on a pre-agreed, request basis for planned activities, priority incidents or site requirements.
Log, update and resolve incidents and service requests in ServiceNow or an equivalent ITSM tool, ensuring accurate notes and timely closure.
Escalate unresolved issues to the appropriate L2/L3 resolver group and follow through to resolution.
Maintain asset and stock records for locally managed IT equipment and support secure equipment disposal processes.
Follow health and safety, information security, data protection and site-access procedures.

Your Profile

Essential skills/knowledge/experience

Experience in desktop support, service desk, deskside support or field services.
Hands-on experience supporting Windows 10/11 desktops and laptops in an enterprise environment.
Practical knowledge of Microsoft 365, Outlook, Teams, Active Directory and standard endpoint applications.
Experience with ServiceNow, BMC Remedy or another incident and request management tool.
Basic understanding of Microsoft Intune, Autopilot and SCCM for device provisioning and software deployment.
Basic LAN, Wi-Fi, VPN and network-printer troubleshooting skills.
Basic awareness of factory/OT environments and the ability to follow site safety, access and escalation procedures.
Clear written and verbal communication skills with a customer-focused working style.
Ability to work independently on site and coordinate effectively with remote support teams.

Desirable Skills/Knowlege

ITIL Foundation, CompTIA A+, Microsoft 365 Fundamentals or an equivalent support certification.
Experience supporting meeting-room technology, mobile devices and IT asset inventories.
Previous exposure to manufacturing or factory-site IT support, including basic L1 support for OT devices and peripherals.
Experience working across more than one business location or supporting occasional out-of-hours activities.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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