Head of Operations - Community & Diagnostics
Job summary
An opportunity is available for a Head of Operations role with responsibility for the community and diagnostic services portfolio. The role will require skills in operational demand management, responsibility for performance improvement plans and service development/transformation that is currently underway. There will be opportunities to lead and enable projects that are system facing with the support of the Associate Director of Operations such as Young Onset Dementia and MAS redesign as well as helping to enable wider development projects such as dementia admission avoidance and CRFD reduction through D2A work streams and process mapping.
Main duties of the job
The Head of Operations, together with the Head of Patient Safety, Quality & Experience, will be responsible for the provision of an agreed portfolio of Services within the Care Group on a day-to-day basis, providing visible, dynamic, and transformative leadership across the Care Unit.
The Head of Operations is responsible for the operational leadership, ensuring patients have access to a seamless, coherent, and joined-up Care Offer, which is delivered through Safe, Effective, Caring, Responsive and Well-Led Services.
The Head of Operations will work in line with the Trust's Performance & Accountability Framework which includes accountability for Governance, Operational Delivery, Performance, Financial Decision Making and Transformation. About us #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day.
We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers.
We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network.
These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job responsibilities
The Head of Operations will operate within the Triumvirate Leadership Model, working together with the Head of Patient Safety, Quality & Experience and wider Clinical Leadership to facilitate Safe, Effective, Caring, Responsive and Well-Led Services delivered within the Care Group.
The Head of Operations will be accountable to the Associate Director of Operations and will work closely with the Associate Director of Nursing, Allied Health Professionals & Quality, Clinical Directors and Professional Lead for Psychology.
The successful candidate will be a highly competent individual, with experience in the leadership of people, operational delivery, workforce, performance, financial management and building positive relationships internally and externally. This experience should be at service and/or team level or above in the NHS, Social Care, Local Government and/or more broadly across the Government, Private, Voluntary, Community or Social Enterprise Sector.
Please see the job description and person specification for the full details relating to the role. You must be able to demonstrate the relevant skills and experience as part of the application and interview process.
Person Specification
Values and Behaviours
Essential
All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation. Physical Requirements
Essential
Frequent and sustained concentration, particularly during complex tasks such as data analysis, strategic planning, and report writing. Unpredictable working pattern, where frequent interruptions and urgent demands are common. Required to undertake on-call duties Qualifications - Academic / Craft / Professional
Essential
Master's Level or equivalent experience within the public or private sector, including the NHS, Social Care, Local Government and the Voluntary, Community & Social Enterprise Sector Completed a relevant managerial qualification at Level 6 or above (e.g., degree-level, or equivalent professional qualification) and/or have equivalent experience
Experience · Essential
Demonstrates significant experience in managing people, services, and resources within the NHS, Social Care, Local Government, or across wider sectors including Private, Voluntary, Community, or Social Enterprise organisations Experienced in leading and managing change processes, including workforce transformation, service improvement, and cultural development Experienced in budgetary management, including financial planning, monitoring, and reporting, ensuring value for money and alignment with strategic objectives
Skills · Essential
Proven ability to build and maintain effective communication and collaborative working relationships with a diverse range of colleagues, stakeholders, and partner agencies Skilled in identifying opportunities for service development and redesign, with a track record of successfully implementing transformational change aligned to strategic priorities Strong interpersonal and leadership skills, with the ability to lead, motivate, and develop individuals and teams across clinical and operational settings Committed to promoting partnership working with patients, families, carers, communities, and multi-agency colleagues to ensure services are inclusive, responsive, and person-centred Excellent communication and negotiation skills, with the ability to influence and engage a wide range of audiences both verbally and in writing, including in high-pressure or complex situations Demonstrates a systematic approach to problem solving, using multiple sources of information to support sound judgement and effective decision-making Capable of providing strategic vision and direction, involving others in shaping, and delivering the Care Unit's long-term goals and priorities Shows breadth of thinking, creativity, and innovation, encouraging others to contribute ideas and challenge existing ways of working Highly organised, with the ability to plan and prioritise own workload, delegate effectively, and manage competing demands to maximise impact Proficient in the use of advanced keyboard and IT skills, including Microsoft Office and other key organisational systems, to support effective communication, reporting, and analysis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
