IT Support Technician
About The Job
Games Workshop has an exciting opportunity for an IT Support Technician to join our IT Service Desk Team that is responsible for ensuring the efficient support of our IT systems and services throughout Games Workshop. You’ll be passionate about working across multiple areas of the business from design studios to logistics, providing IT support and resolutions. This role will see you contributing to a culture of continuous improvement and strong teamwork.
Based at our new Distribution site in Derbyshire, close to Junction 24a of the M1, you will be the first point of contact for multiple remote users and retail stores across Europe, being responsible for logging, troubleshooting, resolving incidents and dealing with requests for hardware and software applications. You will demonstrate a strong work ethos, taking pride in resolving issues promptly whilst remaining calm and professional, ensuring you positively manage customer expectations to deliver a proficient service.
Strong working knowledge in a customer-facing IT Support role with a technical, methodical, and intelligent approach to troubleshooting and problem-solving will be key. You will log information in our ticketing system and triage incidents face-to-face and over the phone. Ideally, you will understand ITSM, helpdesk applications and be proficient in Windows Operating Systems and Server Technologies with knowledge of Active Directory or other similar systems, as well as DHCP, DNS, VPN, VOIP Telephony and Virtualisation.
We are looking for someone who thrives in environments that demand resilience and elevated levels of customer service. Being proactive with the ability to work independently or as part of a team, you will deliver a friendly and speedy service.
If this sounds like something you would enjoy, apply today!
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.
The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.
In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!
Other Essential Information
Location: This role is a hybrid role where you will be expected to be on site 2 days a week at our new Distribution site in Derbyshire, close to Junction 24a of the M1.
Closing date: The closing date for applications is midnight, UK time on Sunday 8th November 2026
How to Apply
To apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.
