OSS Application Support Engineer

Licensed sponsor Reading Full-time Posted 1 hour ago

About Us

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.

With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.

It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Role Type: Fixed Term

Budget: 60-62K GBP / Annum

Experience: 5+ years

Role Overview

We are looking for an experienced OSS Application Support Engineer to join our team, supporting a portfolio of business-critical OSS platforms within a complex, multi-vendor telecoms environment.

This role will be responsible for the support, maintenance, monitoring and continuous improvement of OSS applications, ensuring high availability, performance and service assurance across network operations.

The ideal candidate will bring strong technical expertise across OSS tools, Unix environments, automation and ITIL-based service management, along with the ability to work collaboratively across teams and stakeholders.

Key Responsibilities

Provide day-to-day support, administration and maintenance of OSS applications across network monitoring and service assurance domains
Monitor system performance, availability and health, ensuring proactive identification and resolution of issues
Perform incident, problem and change management activities in line with ITIL processes
Carry out system upgrades, patching and vulnerability remediation in collaboration with vendors and internal teams
Support system integration activities, including northbound and southbound interfaces
Develop and maintain automation scripts to improve operational efficiency and reduce manual effort
Conduct root cause analysis and drive long-term fixes for recurring issues
Maintain accurate technical documentation, runbooks and operational procedures
Work closely with network, engineering, security and vendor teams to ensure smooth service delivery
Support disaster recovery planning and testing to ensure platform resilience
Contribute to continuous improvement initiatives, including automation, cloud adoption and AI-driven operations

Required Skills & Experience

Minimum 5 years’ experience in OSS application support within telecoms or large-scale IT environments
Hands-on experience with OSS tools such as:Broadcom Spectrum, EXFO Worx ,Versa SD-WAN, Other network monitoring and management platforms
Strong experience working in Unix / Linux environments
Proven experience in Python and shell scripting for automation
Solid understanding of databases (Oracle / MySQL) and strong SQL skills
Good understanding of networking concepts (mobile, core, IP or SD-WAN environments)
Strong knowledge of ITIL framework, including incident, problem and change management
Experience supporting multi-vendor OSS environments

Desirable Skills

Exposure to cloud platforms (such as AWS, Azure or similar)
Understanding of AI / AIOps concepts and their application in operations
Experience with automation and orchestration tools
Knowledge of security and compliance standards

Soft Skills & Competencies

Excellent communication skills, both written and verbal
Strong stakeholder management and ability to work across multiple teams
Analytical mindset with strong problem-solving skills
Ability to work in a fast-paced, high-availability environment
Proactive, self-driven and able to take ownership of tasks and outcomes
Strong attention to detail and commitment to quality

Qualifications

Degree in Computer Science, Engineering, Mathematics or a related discipline

Why Join Us

Opportunity to work in a large-scale, multi-vendor telecoms environment
Exposure to modern OSS, automation and emerging AI technologies
Collaborative team with strong technical expertise
Opportunity to contribute to next-generation network operations and transformation

How To Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.