Junior IT Syspro Consultant

Job Introduction

• To support the day-to-day operation of Charlie Bigham's SYSPRO ERP and integration platforms while completing a structured development pathway into systems development and integration.
• Working under the guidance of senior members of the Business Systems team, the role will learn how information moves between SYSPRO ERP, P74 Production Planning, Reflex Demand Planning, Indigo WMS, Marco Manufacturing and EDI trading partners.
• The role will build practical experience with SQL Server, XML, APIs and integration tools while helping to investigate issues, complete controlled testing, maintain documentation and support business users.
• This is an entry-level development role. Previous SYSPRO or enterprise integration experience is not required. The role is full-time, based in London or Wells with the ability to work from home. Once suitably trained, occasional support for planned events or critical incidents may be required with senior-team guidance.

Role Responsibility

• Development support - assist with supervised integration and system-development tasks; make controlled changes to SQL queries, stored procedures and database objects; learn how XML, APIs and Business Objects connect systems; and document work clearly.
• Testing - follow agreed test scripts, record results, gather evidence, retest bug fixes and enhancements, and support User Acceptance Testing.
• Troubleshooting - monitor daily integration processes, complete initial checks on failed interfaces and data errors, record findings, and escalate issues promptly when support is needed.
• Business support - respond to prioritised requests, help users with system and integration queries, maintain support notes, and build an understanding of Production, Planning, Warehouse and Finance processes.
• Documentation and training support - keep technical and user documentation up to date and help prepare training material under the direction of experienced colleagues.
• Continuous learning - develop knowledge of SQL Server, database fundamentals, XML, APIs, BPA Platform, Business Objects, enterprise integrations, secure development practices and manufacturing business processes.

The Ideal Candidate

Experience Essential

• A genuine interest in IT, software development and how business systems work.
• Some exposure to IT through study, work, self-learning, personal projects or an apprenticeship pathway.
• A methodical approach to problem-solving and the confidence to ask questions.
• Good communication, organisation and attention to detail.
• A willingness to learn, follow documented processes and work as part of a team.
• No previous SYSPRO, ERP or enterprise integration experience is required.

Desirable

• Basic SQL, database or coding knowledge gained through study, online learning or personal projects.
• Experience in an IT support, service desk, data or business-systems environment.
• Awareness of manufacturing, warehousing, planning or finance processes.
• Experience documenting a process or explaining technical information to others.

Qualifications

• No previous ERP qualification or professional systems-development experience is required.
• A relevant qualification in IT, computer science, software development or a related subject is helpful but not essential. Equivalent self-directed learning, practical projects or transferable workplace experience will also be considered.

Skills Essential

• Logical thinking and a willingness to investigate problems step by step.
• Good written and verbal communication skills.
• Strong attention to detail and accurate record-keeping.
• Good organisation and the ability to work through agreed priorities.
• Ability to follow instructions, accept feedback and escalate when unsure.
• General confidence using Microsoft Office and business IT systems.

Desirable

• Basic SQL and database knowledge.
• Experience writing simple code in any language.
• Awareness of XML, APIs or system integrations.
• An understanding of manufacturing business processes.