Lead IT Analyst, End User Computing, EMEA, IT
Position Description This position is responsible for providing frontline end user technology support and implementing IT projects to the office in London and other European locations. This role will also support IT infrastructure engineering activities coordinated by functions groups in Asia headquarter. Key Areas of Responsibilities Adhere to FCA regulations and CLSA's Code of Conduct at all times.
Required to comply with company procedures regarding personal account trading, processing client complaints, and gifts and inducement policy, and other relevant global or local policies Follow local guidelines on logging, tracking, updating, and escalation support calls as well as managing issue to final resolution. Follow local guidelines for morning checks when on morning shift-rotation.
Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications. Facilitate support for Bloomberg, WIND, and other market data applications Assist in trading floor moves, add, and changes Provide front-line support to voice, video conferencing and telecoms systems.
Liaise closely with IT colleagues in other regions to ensure consistency with global policies, standards, and initiatives.
Implement and/or coordinate IT projects Provide support for remote users on VPN Ability to work flexible hours and varying shifts, including weekends and out of hours when called upon Assist end users with their AI needs Requirements Bachelor’s degree (not necessarily IT related) CompTIA A+ (preferred) Minimum 3 years of relevant experience supporting trading floors with good experience supporting Bloomberg Terminals and/or other trading applications Advanced technical skills supporting Microsoft Office suite of applications, PC/laptops and mobile devices Good knowledge of LAN networking and video conferencing software: Zoom, Teams Demonstrated familiarity with Desktop operating system, office automation and general infrastructure Excellent command of spoken and written English Strong customer service focus and interpersonal skills Good team player of the working team for UK and European offices Stay informed on CITIC CLSA Job Opportunities Not the right fit?
You can create a job alert to receive our latest job openings that meet your interest. CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.
Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.
As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit http://www.clsa.com.
