Medical Rostering Project Support Officer
Job summary
Medical Rostering Project Support Officer - Band 4 (Annex 21) The Medical Rostering Project Support Officer provides administrative, systems and user support for the Trust's medical e-rostering system. Working with clinical, operational and workforce colleagues, the post holder will support the maintenance, development and effective use of the system to help ensure the safe and efficient deployment of medical and dental staff.
The post holder will act as a first point of contact for rostering system queries, support system administration, training, reporting and data quality activities, and work closely with stakeholders to promote best practice and compliance with Trust policies and procedures.
The role requires strong organisational, communication and problem-solving skills to deliver a responsive, customer-focused service and support the successful delivery of the Trust's medical rostering objectives.
Main duties of the job
The Medical Rostering Project Support Officer will provide administrative, systems and user support for the Trust's medical e-rostering system, helping to ensure accurate roster management and the effective deployment of medical and dental staff. The post holder will act as a first point of contact for rostering queries, supporting managers and staff with system administration, user access, data maintenance, reporting and troubleshooting.
They will assist with training activities, maintain guidance materials and support the delivery of rostering best practice across the Trust. The role will contribute to maintaining high standards of data quality, compliance and customer service by supporting audits, producing reports, monitoring system information and escalating issues where appropriate.
The post holder will work closely with clinical, operational and workforce colleagues to support continuous improvement and the successful delivery of the Trust's medical rostering objectives.
About us
We have a long and proud history of caring for generations of local people and can trace our roots all the way back to 1814 with the first hospital in Bolton - the Bolton Dispensary in the town centre. Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust.
Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people. The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the busiest single ambulance-receiving site in Greater Manchester.
We're structured in four clinical divisions - Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we're accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners.
Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.
Job responsibilities
The Medical Rostering Project Support Officer will provide comprehensive administrative, systems and operational support for the Trust's medical e-rostering system. Working as part of the Workforce Deployment Team, the post holder will support the delivery, maintenance and continuous improvement of electronic rostering for medical and dental staff across the organisation.
The post holder will act as a first point of contact for system users, providing advice and guidance on medical rostering processes, system functionality and Trust procedures. They will investigate and resolve routine queries, escalate complex issues as appropriate and liaise with the system supplier to support the resolution of technical problems.
The role will include responsibility for a range of system administration activities, including user account management, maintaining workforce data, processing starters and leavers, supporting system configuration and ensuring information is accurately recorded and maintained in line with Information Governance requirements.
The post holder will support the development and delivery of training and guidance materials, assist with user training sessions and help promote best practice in the use of the medical e-rostering system. They will contribute to communications and engagement activities to support successful adoption of rostering processes across the Trust. A key responsibility will be supporting data quality, reporting and audit activity.
The post holder will produce routine reports, undertake data validation exercises, identify discrepancies and support the monitoring of compliance with agreed rostering standards and performance measures. The Medical Rostering Project Support Officer will work closely with clinicians, rota coordinators, managers and workforce colleagues to ensure the delivery of a responsive, customer-focused service.
They will contribute to service improvement initiatives, support project activities and help identify opportunities to improve processes, data quality and system utilisation across the organisation. The post holder will be required to organise and prioritise their own workload, exercise initiative within defined procedures and maintain effective working relationships with a wide range of stakeholders.
They will ensure that all duties are undertaken in accordance with Trust policies, NHS standards and statutory requirements.
Person Specification
Qualifications · Essential
NVQ 3/ RSA II or ability to demonstrate competency at this level Minimum education to GCSE level including English or be able to demonstrate equivalent intellect
Desirable
Experience of working in the NHS in a HR/ERoster/Workforce related environment Evidence of continued learning/development
Experience · Essential
Experience working within a busy office environment with competing administrative priorities Experience of managing or contributing to effective change in the workplace Experience of close working with senior managers and senior clinical/professional leads
Desirable
Experience of e-rostering Understanding of medical and dental terms and conditions of employment Project support experience In house systems experience
Skills · Essential
Experience of working with complex systems and information Ability and confidence to communicate and liaise at all levels Understanding of the need for confidentiality and ability to demonstrate it.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
