Monitoring Officer
Job summary
Help us ensure high-quality facilities services that support outstanding patient care We are looking for a motivated and detail-oriented Monitoring Officer to join our Estates & Facilities team. This is an exciting opportunity to play a key role in assuring the quality, safety and performance of our Facilities Management services, helping to ensure that patients, visitors and staff benefit from clean, safe and welcoming environments.
As a Contract Monitoring Officer, you will support the monitoring and assurance of a diverse range of contracted services, including:o Cleaning Serviceso Catering Serviceso Logistics and Porteringo Security Serviceso Car Parking Serviceso Visitor Serviceso Associated Soft Facilities Management functions You will undertake inspections, audits and quality assessments, monitor contractor performance against agreed standards and performance measures, and support the identification and resolution of service issues to drive continuous improvement.This position requires significant travel between sites and is 100% site based.
Main duties of the job
Carry out planned and responsive inspections, audits and monitoring activities across FM services. Assess contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), service specifications and quality standards. Undertake environmental cleanliness inspections in accordance with national healthcare cleanliness standards. Monitor and record service performance, non-compliance and corrective actions.
Analyse audit and performance information to identify trends and improvement opportunities. Support the production of performance reports, dashboards and assurance information. Escalate concerns relating to patient safety, infection prevention, food safety, security or service delivery where appropriate.
Build effective working relationships with clinical teams, ward managers, matrons, Infection Prevention and Control colleagues, contractors and other stakeholders. Contribute to governance, compliance and continuous improvement activities across the Estates and Facilities service.
This role offers an excellent opportunity for someone with audit, compliance, quality assurance or facilities experience to develop their career within the NHS. You will have a direct impact on patient environments and service quality by helping ensure contracted services consistently meet the high standards expected. Please note the Trust will be moving to a new recruitment system from 1 November.
Successful candidates will be contacted with further details
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff.
We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone.
Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential oExperience of audits, inspections, quality monitoring or assurance activities. oExperience producing reports and analysing data. oExperience using Microsoft Office, particularly Excel. Experience working with multiple stakeholders. Desirable oFacilities Management experience. oExperience monitoring outsourced contracts. oExperience supporting governance or compliance processes.
Qualifications Essential oGCSE Grade 4/C (or equivalent) in English and Maths. Desirable oNVQ Level 3 in Business Administration or equivalent qualification. Knowledge Essential oPerformance monitoring and quality assurance principles. oAudit and reporting processes Desirable oNational Standards of Healthcare Cleanliness. CQC Standards. oFacilities Management services. oContract management principles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
