New Homes Account Manager

Licensed sponsor London Full-time Posted 8 hours ago

Who We Are

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

What You'll Do

Reporting into the New Homes Sales Manager, the Account Manager will take on a pivotal role, being entrusted with the comprehensive ownership of the client relationship for several of the UK's Housebuilders. This is a critical position that not only requires meticulous attention to detail but also a deep understanding of the housing market dynamics and the unique needs of our clients.

With a primary focus on formulating and executing effective sales strategies, the Account Manager will place significant emphasis on cultivating robust relationships at a senior level within their designated accounts. This entails not only maintaining existing partnerships but also understanding the evolving needs of these key stakeholders. The Account Manager will collaborate closely with the New Homes Sales Manager to strategically identify potential opportunities for growth, meticulously plan actionable initiatives, and effectively unlock avenues that will drive growth for the business.

The Account Manager will also be responsible for growing their client base through new business acquisition by converting pre qualified meetings and proactively sourcing their own new business meetings.

Requirements

Account Management

Serve as a credible, trusted partner and advisor to your clients, working with them to plan, forecast and implement digital campaigns
Maximise the revenue potential of the assigned clients and prospects by achieving agreed revenue and growth targets to ensure the budget expectations are met and exceeded across Zoopla marketplace products
Interrogate data, campaign results, market trends and competitor insights to identify opportunities and anticipate challenges
Manage renewals of all existing contracts
Coordinate the preparation of immaculate client-facing presentations, and deliver them clearly and compellingly
Use Zoopla's market insight, reporting and data tools for planning, reporting and campaign insights
Maintaining a thorough understanding of the client, the new build sector, market trends,thus positioning Zoopla as experts in the area
Ensure sales related KPIs, as well as revenue targets, are achieved on an ongoing basis
Pro-actively collaborate the wider Sales, Operations, and Marketing leadership teams
Handles escalations and participates directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction
Conducts sales forecasts/pipeline, territory planning, demand generation, deal strategy development and trend analysis
Win new business: Proactively convert new clients to Zoopla memberships, including Housbuilders, Housing Associations and Build to Rent Developers.

Strategy

Leads strategic and tactical planning for you assigned accounts, working closely with the channel Director
Develop and execute short and long-term plans to achieve set growth objectives
Ensure working practices are aligned to drive sustainable revenue and growth

Building relationships

Develop and maintain senior relationships within the clients, creating new revenue opportunities by understanding each client's needs
Demonstrate inspirational account management, leading by example and driving best practice

About You (Key Attributes)

Commercial & Growth Mindset: A proven sales or account management professional with a track record of consistently meeting and exceeding revenue KPIs, driving contract renewals, and unlocking strategic growth opportunities
Relationship Builder: Exceptional at cultivating, navigating, and maintaining trusted relationships at senior and executive levels within key client accounts
Data-Driven & Analytical: Skilled at interrogating campaign data, market trends, and insights to tell a compelling ROI story and position Zoopla as an expert partner
Proactive Hunter & Closer: Combines high-touch account management with an entrepreneurial mindset, confident in converting pre-qualified leads and self-sourcing new business opportunities
Strategic & Detail-Oriented: Able to build clear short- and long-term territory plans, deliver immaculate client presentations, handle complex deal negotiations, and lead by example
Collaborative Communicator: Thrives in a dynamic, fast-paced environment and works seamlessly across internal teams (Sales, Marketing, Operations) to drive shared success

Where you'll be

At Zoopla, we embrace hybrid working but emphasise the importance of also spending time together. You'll have the opportunity to work remotely (at home) for two days per week with Mondays, Tuesdays and Thursdays as all-Zoopla days in the office together plus a third day in-office day of your choosing.

Our home in Tower Bridge is a buzzing hub for collaborative and individual working, with areas to socialise and exercise - within easy reach of London Bridge, Tower Hill and Bermondsey stations. On our doorstep there are plenty of great food spots including a new indoor street food market and landscaped areas to sit by the riverside.

Benefits

Our hybrid setup means you'll join us in the Tower Bridge office 3 days each week
25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym on-site in London
7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary