Operations Supervisor

Core Responsibilities: 1.Health & Safety

• Promote a proactive safety culture across the depot and on the road.
• Identify and resolve unsafe behaviours or conditions.
• Support compliance with Arriva’s HS&E Management System and safety initiatives. 2. Customer Experience
• Provide professional, friendly responses to customer inquiries.
• Investigate complaints and ensure preventative actions are implemented. 3. People Management
• Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
• Maintain uniform and appearance standards.
• Support employee development and foster a culture of Equality, Diversity & Inclusion.
• Accurately manage absence records and enforce HR policies.
• Build constructive relationships with Trade Union representatives. 4. Operational Excellence
• Oversee day-to-day bus service operations ensuring all duties are covered.
• Manage and record lost mileage and service disruptions.
• Collaborate with Engineering to ensure vehicle availability.
• Monitor KPIs and local objectives to maintain service quality. 5. Financial Oversight & Decision-Making
• Ensure accurate timekeeping and wage input.
• Optimise duty planning and manage overtime for cost efficiency.
• Use data and tools to support operational decision-making. 6. Continuous Improvement & Innovation
• Maintain up-to-date KPI data.
• Share best practices and contribute to operational improvements across the business. 7. Corporate Social Responsibility
• Uphold Arriva’s brand, values, and community engagement in all interactions. Essential Requirements:
• Supervisory experience in a staff or resource management role
• Understanding of Health & Safety legislation and standards
• Valid First Aid certificate (or willingness to obtain)
• Strong communication, coaching, and interpersonal skills
• Customer-focused mindset
• Proficient IT skills
• Ability to influence and lead teams
• Organised and decisive under pressure
• Knowledge of the PCV/HGV industry
• Experience working in partnership with Trade Unions
• Flexible, self-motivated, and resilient Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania. Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!