Private Cloud Delivery Engineer
Position Summary
About Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers. Working For Claranet Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access. But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts. Our Vision Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders. Position Summary Private Cloud Project Delivery Engineers are responsible for the implementation, onboarding and initial configuration of customer solution and workloads onto Claranet’s UK multi-tenant customer dedicated platforms and infrastructure. Working across the Claranet technology estate, the engineer will collaborate with architecture, cloud, security, managed services and data centre teams to deliver secure, reliable, performant and supportable customer solutions. A key focus of the role is to develop repeatable, standardised and scalable deployment capabilities through automation, infrastructure as code, process improvement and adherence to technical standards. The successful candidate will combine strong infrastructure engineering skills with a customer-focused approach, taking ownership of delivery activities and ensuring solutions are operationally ready, properly documented and handed over effectively to the relevant support teams. The role encompasses the end-to-end technical delivery of infrastructure and supporting services, including physical and virtual servers, operating systems, storage, networking, firewalls, load balancing, backup and disaster recovery capabilities. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data centres are critical to our strategy and ensuring our customers have service 24/7/365. We are seeking Private Cloud Delivery Engineers who will help onboard and enable our customers to utilise our platforms and services with ease, being a pivotal role at the beginning of our customers experience and when they want to consume more services. Objectives & Key Results • Customer Onboarding - Deliver a smooth, consistent and high-quality onboarding experience for customers adopting private and hybrid cloud platforms and services • Technical Delivery - Implement reliable, secure, scalable and performant infrastructure solutions that meet agreed customer requirements and acceptance criteria • Operational Readiness - Ensure all deployed solutions are documented, tested, monitored where applicable, and ready for transition into live service • Standardisation & Automation - Increase the repeatability, efficiency and consistency of deployments through automation, reusable build patterns and standardised processes • Quality & Governance - Ensure delivery activities comply with relevant architectural principles, security policies, change controls and technical standards • Continuous Improvement - Identify opportunities to improve deployment processes, tooling, platform capabilities and customer outcomes • Technical Development - Maintain current technical knowledge and relevant skills in line with platform roadmaps, emerging technologies and organisational objectives Duties and Responsibilities Essential Roles & Responsibilities • Perform customer project solution implementations in conjunction with internal technical teams, external suppliers and data centre operations teams as needed • Build, configure, test and troubleshoot physical and virtual servers, operating systems and supporting infrastructure • To take more of a “Automate First” approach, developing scripts, reusable templates and repeatable deployment processes • Ensure deployments meet agreed designs, timelines, security requirements and acceptance criteria • Provide timely, accurate and consistent technical infrastructure service to internal and external customers • Interact with a range of people, from technical to Senior Executive stakeholders. This means the ability to change style/approach is essential • Drive efficiencies through automation, process design, implementation, and decommissioning • Undertake additional projects and support tasks as appropriate to the role • Apply change management, configuration management, operational best practices and escalation points for Private/Hybrid Cloud deployments (as required) • Produce accurate technical documentation and ensure effective handover to managed services teams • Maintain technical skills and contribute to continuous improvement and knowledge sharing • The role may include occasional out of hours work for customer changes such as DR testing. migrations and/or server change configurations Teams To Collaborate With • Customer Experience & Managed Service – To ensure we are consistently providing the best service to our customer, proactively monitoring their needs, and integrating their feedback into our solutions • Customer Success & Growth – Collaboration on any customer engagements where required • Cloud Practice – Work with the team to ensure that the defined solution architecture principles and standards are applied where necessary and that underlying platforms can adequately support portfolio of Cloud, Security and Workplace offerings • Security, Networking & Data Centre Operations - Coordinate infrastructure dependencies, connectivity, security and physical implementation activities Position Specifications Position Specifications Behavioural Competencies – Organisational & Behavioural Fit • Customer-focused and committed to delivering quality • Strong analytical, troubleshooting and problem-solving skills • Flexible, adaptable, self-motivated and be able to work under pressure • Collaborative, with strong written and verbal communication skills • Proactive in identifying improvements and embracing automation • Committed to continuous learning and professional development • Learn and adapt quickly to changing situations Essential Technical Competencies • Virtualisation & Cloud - Hand-on experience with VMware, ideally including VMware Cloud Director and a good understanding of private and hybrid cloud platforms • Operating Systems - Experience deploying, configuring and troubleshooting Windows Server and/or Linux • Active Directory - Good in-depth knowledge regarding AD, DNS, DHCP and GPO • Server Roles - Good knowledge of RDS, DFS and Clustering Server Roles • Physical Servers - Good in-depth knowledge of physical server builds, including RAID configurations and storage arrays • Storage Systems - Knowledge of SAN/NAS storage systems and underlying compute infrastructure (beneficial) • Backup & DR - Experience with backup technologies, ideally Veeam and Zerto, and an understanding of recovery and resilience requirements • Networking & Security - Understanding of TCP/IP, vLANs, DNS, DHCP, VPN, routing, firewalls and secure infrastructure configuration • Automation - Practical scripting experience with PowerShell, with an interest in Infrastructure as Code and repeatable deployments • Delivery & Service Management - Understanding of change control, technical documentation, testing, service transition and operational handover • Customer Engagement - Ability to communicate technical information clearly and work effectively with customers and cross-functional teams
