Product Consultant, Channels CX

Licensed sponsor London Full-time Posted 1 hour ago

About The Role

Grade Level (for internal use):

Product Consultant, Channels CX

The Role

As a first point of contact for clients of S&P Global Market Intelligence’s data feeds and AI products, you will help clients get the most from Xpressfeed, Snowflake, and our AI products: Deterministic Retrieval and Adaptive Retrieval. You will learn the data packages we support and apply your financial knowledge, SQL, and technical skills to resolve client questions quickly and accurately.

The Team

You will join a collaborative and a highly professional team. You will build broad knowledge of the financial markets, including equities, fixed income, and commodities, while working alongside colleagues who set high standards and support each other’s growth.

The Impact

You are the link between our clients and our products. By answering client queries with confidence and a deep understanding of our data, our tools, and the industry, you will help clients reach reliable results in the most efficient way. You will learn who our clients are and how they use our solutions, so you can act as a trusted consultant rather than just a support contact. This is a high-visibility role with a direct influence on client satisfaction and on how our products evolve.

What’s In It For You

Start in a frontline role with daily exposure to colleagues across Support, Sales, and Product Management. This visibility creates opportunities for growth, including beyond the department.
Gain hands-on access to a wide and growing range of S&P Global datasets. Explore them at S&P Global Marketplace.
Learn more about our flagship feed product: Xpressfeed.

Responsibilities

Respond to client inquiries on our data feeds, Snowflake delivery, and AI products (Deterministic Retrieval and Adaptive Retrieval).
Investigate and resolve data and technical questions using SQL, Python, and your knowledge of financial statements.
Deliver timely, professional, high-quality support.
Log and track client issues accurately in our CRM system.
Document new solutions, known issues, and product updates to grow the team’s knowledge base.
Partner with internal teams to route client concerns, enhancement requests, and sales leads.
Participate in User Acceptance Testing (UAT) and keep up with new product releases and enhancements.
All employees are required to work from the office a minimum of 2 days per week

Basic Qualifications

Bachelor’s degree in Finance, Business, Accounting, Economics, or a related field
Professional-level fluency in French, German, or Italian, in addition to English
Working knowledge of corporate financial statements (income statement, balance sheet, cash flow statement)
SQL proficiency, including strong command of query syntax
Basic Python knowledge
Excellent written and verbal communication skills, strong attention to detail, and the ability to manage multiple priorities
A collaborative, team-first approach, and comfort in a fast-changing environment
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Preferred Qualifications

0–2 years of relevant work experience
Familiarity with asset classes such as public and private equity, fixed income, and commodities
Experience with the Capital IQ platform or related S&P Global products
Interest in or exposure to AI and retrieval-based tools

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 332221

Posted On: 2026-10-14

Location: London, United Kingdom