Product Marketing & Education Executive

ABOUT REFY

We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.

You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.

THE ROLE

This is a new role in our Product Marketing & Education team. You will build and deliver global product education across our key markets: the UK, US, EU and Middle East. Working closely with the Product Marketing & Education Manager, you will make sure our teams, retail partners and customers around the world understand, love and can confidently talk about our products.

You will also support product marketing, helping to shape and roll out product stories and launches across channels. This role suits someone who loves owning projects from start to finish and communicates brilliantly across teams, markets and time zones.

KEY RESPONSIBILITIES

Product Education & Marketing

• Build and maintain scalable global product education tools, resources and frameworks.
• Coordinate product education across the UK, US, EU and ME markets, so every market has the tools and knowledge it needs.
• Work with regional field teams to adapt and localise global education content for their markets.
• Support the development of product positioning, messaging and storytelling, making sure it carries consistently into education across every market.
• Create and maintain product education assets, training guides, documentation and digital resources, partnering with Brand, Creative and Digital teams where needed.
• Manage education platforms and retail partner learning portals, keeping content accurate, current and engaging.
• Support product launches with engaging education programmes and launch toolkits, and help coordinate launch assets and briefings across retail, marketing and digital channels.
• Support in-store customer experience by helping with product assortment, gondola planning and merchandising guidelines.
• Gather market and field feedback, and track how education resources are used, to keep improving our global education tools.

Project Ownership & Collaboration

• Own education and launch projects from brief to delivery, managing timelines, stakeholders and deliverables across markets.
• Act as a central point of contact for regional teams, so product information flows clearly between head office and field teams.
• Partner with Product, Marketing and Retail teams to keep product knowledge consistent.
• Help build feedback loops with regional, field and retail teams, sharing customer insight with Product.

SKILLS, KNOWLEDGE AND EXPERIENCE

• 2–3 years’ experience in product education, training, product marketing or a similar role, ideally in beauty, fashion or lifestyle.
• Experience creating educational or training content, such as guides, decks or e-learning.
• Excellent written and verbal communication skills, with confidence working across teams and international markets.
• Proven ability to manage several projects at once and deliver on time.
• Strong organisation and attention to detail.
• An understanding of product launches and how product messaging works across channels.
• Experience with learning platforms or LMS systems is desirable.
• Experience working with international or regional teams is a plus.

OUR BENEFITS PACKAGE

• 25+ Days Holiday: Start with 25 days and earn an extra day for every year of service, up to 5 additional days.
• Extra Holidays: Option to buy up to 5 additional days.
• Sabbatical Leave: Take up to 3 months off after 4 years of service.
• Community First Day: A day to support a cause you love.
• Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• Salary Sacrifice Pension: Plan for your future with a 5% employer contribution through our salary sacrifice pension scheme.
• EV Scheme: Drive electric with salary sacrifice options.
• Flexible Religious Holidays: Flexibility to honour days that matter to you.
• Flexible Working: Flexible start and finish times, with the option to work one day per week from home.
• REFY Product Perks: An annual allowance, exclusive discounts and the chance to try new REFY products before they launch.
• Regular Social Events: Team-building days and seasonal parties.
• Vitality Health Insurance: Health coverage with added benefits.