Professional Standards & Investigations Manager

The purpose of this role is to drive operational discipline, professionalise our investigation processes, and embed personal and professional standards across all levels of our staff group.

You will act as the lead and coordinator of investigations to ensure they are high quality and completed on time, while actively challenging the staff group at all levels to take ownership of all aspects of the centre. Additionally, you will build support mechanisms to protect inexperienced staff from pressures and emotional or physical conditioning.

Key Responsibilities

Professional Standards & Workplace Culture

• Set and Enforce Standards: Define, communicate and enforce standards of appearance and the professional upkeep of office spaces.
• Create Professionalism: Challenge managers and staff group alike to embed consistency, fairness, decency, and mutual respect into daily operations.
• Combat Corruption & Conditioning: Proactively identify, prevent, and address risks relating to corruption and staff conditioning.
• Support & Train: Design and deliver support mechanisms, guidance and training for staff facing high pressure environments where they may be targeted to turn a blind eye or become compromised.

Investigation Oversight & Governance

• Process Coordination: Manage and coordinate internal investigations from initiation to closure, ensuring the IRC does not suffer from long extended timelines.
• Quality Assurance: Review and professionalise investigation outputs, ensuring all reports and findings are thorough and delivered to a high standard.

Leadership & Capability Building

• Challenge: Support and challenge existing managers, driving them to own their responsibilities around staff discipline and standards.
• Role: Rapidly deliver targeted improvements to address current vulnerabilities while evolving the role as the IRC changes with new resident populations.

Person Specification

Essential Experience & Skills

• Proven Leadership: Strong track record of management with the confidence to challenge existing behaviours at all levels.
• Standards & Discipline: Understanding of professional standards, anti-corruption strategies, and staff welfare.
• Oversight Capability: Experience managing, coordinating or quality-assuring investigations or compliance processes
• Change Management: Ability to quickly implement strict procedural turnarounds in a fast paced environment.
• Excellent Communication: Strong written and verbal skills, with the ability to produce information and deliver training.

Desirable

• Experience working in high-pressure operational environments