Regional Manager At Kindred, we believe that truly exceptional service begins with our people, extends to our community, and respects our environment. We are dedicated to cultivating a positive, inclusive, and supportive environment where every individual can thrive. As an equal opportunities employer, we are committed to giving full and fair consideration to all applicants, celebrating diversity without discrimination based on age, disability, ethnicity, sexual orientation, sex, gender reassignment, socio-economic background, religion or belief, marriage and civil partnerships, or pregnancy and maternity. We are seeking a dynamic and inspiring Regional Manager to join our team. In this pivotal role, you will lead and empower a dedicated team of supervisors and operatives, driving operational excellence across multiple sites. You will ensure that all locations consistently meet and exceed Kindred’s renowned cleaning standards, fostering a culture of high performance and client satisfaction. Your leadership will be crucial in maintaining our reputation for quality and reliability. Please note: The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check to our satisfaction, ensuring compliance with our safeguarding policies for working on our sites. About the role What You'll Deliver: Key Responsibilities • Drive operational excellence and maximise contract profitability by effectively leading and motivating your on-site teams. • Manage financial performance by diligently adhering to budget allocations. • Cultivate and nurture robust client relationships, ensuring exceptional satisfaction levels. • Uphold and elevate the highest standards of service delivery across all sites. • Recruit, onboard, and continuously coach your site teams, fostering their professional growth and performance. • Conduct thorough monthly quality audits to guarantee consistent adherence to our high standards. • Support the Operations Manager by undertaking diverse projects and reports, contributing to strategic initiatives. • Facilitate regular contract and specification review meetings with clients, ensuring alignment and transparency. • Champion Health & Safety, ensuring full compliance with all procedures and legislation. • Proactively identify and implement opportunities for continuous improvement, cost efficiencies, and account expansion. • Actively pursue and secure opportunities to introduce and deliver additional services to clients. About the company We are Kindred and our purpose is to create, deliver and maintain high quality cleaning services for commercial, corporate and education spaces . Our relationship with our clients is at the heart of everything we do and we partner with you to understand your specific requirements. We utilise our years of experience whilst embracing the latest technologies to tailor a solution to meet your needs. We’re focussed on collaboration, connection and community, prioritising our relationship with our clients and our Kindred team. Required Criteria • Excellent communication and people management skills • Strong leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level • Experience with managing budgets • Passionate, flexible, trustworthy, and innovative. • Hold a full driving license and be able to travel to sites • Basic Excel, Word & Outlook skills Desired Criteria • Appropriate professional qualifications and/or memberships. For example, any British Institute of Cleaning Science (BICSc), Institution of Occupational Safety & Health (IOSH) or National Examination Board in Occupational Safety & Heath (NEBOSH) memberships, qualifications, or specific course attendance. • Experience working with education • Working knowledge of Health and Safety systems in the cleaning industry Skills you'll need
