Residential Services Team Leader
40 hours per week. Key Results Effective delivery of a concierge, porter and housekeeping service that meets the safety, security and domestic needs of our residents in at least one of our Trust’s villages. Continuous improvement to the resident experience, by responding to customer feedback, working with the Village Manager/other managers; and modelling the Trusts vision for excellent customer service.
Accountable for concierge and housekeeping operations, including (but not limited to) waste management; domestic and communal cleaning; the minibus service and maintenance; stock management; CCTV/security and emergency response. Line management of Porter/Concierge and Housekeeping teams following SMT policies and procedures.
Deputise for the the Village Management team when required alongside close working relationships with other Residential Services Team Leaders across sites. Ensure compliance in health and safety; reviewing risk assessments and COSHH sheets. Skills and experience Communication Advocate culture of communication and information sharing between team members. May involve others in resolving and discussing mutual problems.
Written responses presented in range of formats. Exchanges and clarifies technical or complex info for diverse audience. Thinking Style Analyses facts and available information to resolve varied and non-routine problems. Plans and organises a range of interlinked activities and tasks. May modify processes for best outcomes. Confident with data and report writing/business case. Aware of wider issues.
Uses experience to identify most appropriate actions. Pre-empts issues and trouble shoots. Leadership Deliver informal coaching and guidance. Support team leader/line manager in recruitment and selection of new colleagues. Oversee Bank and Agency workers, allocating work and general line management responsibilities. As relevant, contribute to colleagues’ performance reviews. Monitors workflows.
May be responsible for coaching, advising, onboarding, delegating to colleagues. General day to day management duties following People policies. Motivates, inspires and drives colleagues to meet the needs/demands of the role. Working with others Role models integrity. Flexible style, stepping in to support team members when required. Liaises with other teams/departments and external partners/contacts as service area expert.
Encourages engagement and flexibility within team.
Other Skills and Qualifications Essential Experience in a similar management role IOSH NEBOSH or other Health and Safety qualifications or working towards Level 3 First Aid at Work qualification or working towards Infection Prevention and Control qualification or working towards Knowledge and experience of porter and housekeeping functions Experience creating and reviewing risk assessments Experience and knowledge of customer service/hospitality principles Budget management in relation to stock and supplies.
Understanding of general cleanliness and hygiene Understanding of the needs of older people.
Confident with Word, Excel, Outlook and other IT systems Desirable NVQ 4 – Management qualification or equivalent (or able to evidence equivalent experience) MIDAS trained minibus driver Knowledge and understanding of older people Knowledge/best practice for manual handling Knowledge of fire procedures Additional information Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Salary Ranges: £37,544.00 - £37,544.00 Time Type: Full time If you have any queries please email our Recruitment Team - people@stmonicatrust.org.uk Communities where older people flourish - connection, contribution, choice We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued.
We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more. Why work for us?
We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page. Can’t find a suitable role? Introduce yourself! Fill out this short form to register your interest and be the first in line for new job opportunities.
St Monica Trust: A great place to work About St Monica Trust We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers.
We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team. St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants.
If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk. Stay connected If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091.
Keep up to date with all latest news and developments from the Trust on our social media platforms: Facebook: @stmonicatrust Twitter: @St_Monica_Trust Instagram: @stmonicatrust LinkedIn: @St Monica Trust Find us on Glassdoor.
