Senior Facilities Manager

Job Overview

• To manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget.
• This role will report to the IFM Regional Facilities Manager and work closely alongside Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and dedicated building/ regional Service Line Leads to ensure operation resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency, continuous improvement.
• T1 buildings are profile sites and require with dedicated staff to compliment branch responsibilities/ flexibility
• Ensure internal, customer governance model fully adhered too for the offices and branches monitoring KPI failures.
• Direct/indirect reports circa 36
• Matrix Organisation reporting lines circa 10.
• P&L responsibility £1+ m
• 3rd party supplier management ensuring no compliance failures.
• Commercial Acumen
• Successful liaison with client stakeholders mapping avoiding operational escalations.
• Management of any building incident.
• Build of business cases, desired outcomes and project plans and dependencies through scope planning, schedule development, resource planning, cost budgeting

Main Duties

• Manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
• Manage and deliver the FM services to a high standard working in a matrix with LBG colleagues/stakeholders, LBG business divisions, Mitie Businesses and departments such as Procurement, Projects, etc… including
  Management of risks and mitigations through the T1, T2 management network.
• Identify and report any business/ operational risks following processes.
• Proactively undertake daily/ weekly building inspections and report and defects identified via helpdesk ensuring timely resolution within agreed SLA's and ensure building is ‘fit for purpose'.
• To pro-actively manage the delivery of property integration plans managing and resolving any business issues throughout via the PWR process
• To support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with LBG Workplace Strategy Programme
• Identify/deliver opportunities to deliver continuous improvement liasing with Line Manager to ensure consistency across the portfolio.
• Manage building budget within building to within cost scope/ identify any scope creep/ costs outside of budget and follow change control process for any contractual changes with approvals in place before execution. Any under/ overspends to be clearly identified and communicated.
• Clear understanding and sound knowledge of the FM sector and the regulatory framework within which the sector is required to work, which balances a focus on LBG offices.
• Manage building KPIs, control actions, audit actions and oversight requirements to ensure they are within the "appetite" of both LBG and Mitie
• Support continual advance of the Mitie team/ Service Lines within policy, procedures, and delivery.
• Ensure training is achieved within the required timeline with no failures.
• Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team which will significantly improve performance and measure success factors. Ensure all team members have a development plan in place and where necessary Personal Improvement plans to ensure minimal escalation through appeals and disciplinary. Support continual advance of the wider team.
• To identify growth through extending current areas and developing new services and new markets – Mitie First
• Manage and support call out/ escalations for the building.
• Manage 3rd party suppliers to ensure no breach of policy and drive innovation/ best practice.

What we are looking for

• Understanding of IFM operational delivery and contractual frameworks.
• Excellent customer service skills
• Management of team
• Commercially astute and able to prepare, articulate and present a sound and profitable business case.
• Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations.
• Ability to work collaboratively with other specialists to improve service delivery and address service delivery
  issues.
• Proactive and well organised.
• Excellent verbal and written communication skills.
• Excellent IT skills in Microsoft.
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;