Senior Platform Architect (ServiceNow)

Role: Senior Platform Architect (ServiceNow)

Job Type: Permanent/Contract

Location: UK (Remote)

Job Description

This role will lead enterprise-scale ServiceNow architecture, consulting, and digital transformation initiatives. The successful candidate will work closely with CXOs, Enterprise Architects, Platform Owners, and delivery teams to define platform strategy, architectural roadmaps, governance models, and transformation solutions. The role requires strong advisory capabilities, executive-level stakeholder management, hands-on implementation expertise, and the ability to drive platform modernization, AI adoption, automation, and regulatory compliance.

Required Skills

• 12+ years of experience in ServiceNow, Enterprise Architecture, Consulting, or Digital Transformation.
• Strong advisory and management consulting experience, with the ability to engage and influence CXOs and senior technology stakeholders.
• Proven experience leading enterprise-scale ServiceNow architecture and transformation programmes.
• Excellent communication, presentation, and stakeholder management skills, with strong executive presence and gravitas.
• Hands-on implementation and architectural expertise across ITOM, HRSD, ITSM, SPM, IRM, CMDB/CSDM, and CSM.
• Strong knowledge of ServiceNow platform architecture, instance strategy, governance frameworks, and operating models.
• Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, Discovery, Service Mapping, and enterprise integrations.
• Expertise in enterprise design patterns, platform performance, scalability, technical governance, and technical debt reduction.
• Experience defining strategic roadmaps, solution blueprints, architectural standards, and technical governance models.
• Experience supporting pre-sales, solution design, estimations, proposals, architecture reviews, and technical decision-making.
• Experience driving AI adoption, automation, and business process improvement across enterprise platforms.
• Good understanding of regulatory compliance, risk management, and AI governance.
• Strong Agile delivery, problem-solving, and cross-functional collaboration skills.
• Excellent written and verbal communication skills in English.

Certifications / Desirable Skills

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• Other relevant ServiceNow professional certifications.
• ITIL, TOGAF, Azure, AWS, or GCP certifications.
• Experience in ITOM implementations, HR digital transformation, enterprise service management, cloud transformation, and regulatory compliance.
• Additional European language skills are preferred.