Senior ServiceNow Consultant

We're looking for a Senior ServiceNow Consultant to join our team in London, United Kingdom in a hybrid working mode. In this role, you will lead the design, implementation, and optimization of enterprise-grade ServiceNow solutions that enhance operational efficiency and scalability.

This position provides the opportunity to collaborate with cross-functional experts, leverage the latest ServiceNow capabilities, and contribute to AI-driven initiatives, helping clients transform their business processes and achieve measurable outcomes.

Responsibilities Design and implement ServiceNow solutions that address enterprise business needs and improve workflows Leverage new platform capabilities to deliver scalable and high-performing solutions Guide and mentor developers and engineers, fostering continuous learning and knowledge sharing Collaborate with partners and clients to define requirements and translate them into actionable solutions and architectures Develop products and solutions using ServiceNow modules and contribute to internal intellectual property Ensure development, integration, and governance best practices, with a focus on performance and security Contribute to design strategies for AI adoption in ServiceNow projects Support knowledge management and related internal initiatives Requirements 12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSM Deep knowledge of ServiceNow architecture, integrations, and development best practices Proven leadership skills with experience in mentoring and influencing teams Strong analytical and problem-solving skills ServiceNow certifications such as CSA, CIS, or CAD Excellent written and verbal communication in English Nice to have Experience with emerging ServiceNow modules and AI integrations Background in supporting pre-sales or knowledge-sharing activities