Senior Technical Account Manager

Bristol

Role Overview

This is a senior leadership role with full Account Management and technical responsibility for a high-risk, business-critical FM contract within the semiconductor and advanced technology sector.

The postholder will be accountable for the safe, compliant, resilient and commercially successful delivery of FM services, acting as the senior authority for engineering risk and assurance.

Supporting a world-leading technology manufacturer, this role requires strong technical credibility, commercial leadership and client management within a complex, critical engineering environment.

Key Responsibilities

• Provide senior technical leadership across all mechanical, electrical, controls, and life safety systems within a critical environment. Set engineering standards aligned to statutory compliance, manufacturer guidance, and industry best practice. Act as the senior technical authority for safe systems of work, isolation management, switching protocols, and engineering change control.
• Ensure engineering teams operate within clearly defined authorisation structures, with formal competency frameworks and documented evidence of appointment. Oversee technical risk assessments and ensure that maintenance and operational activity does not compromise resilience or compliance.
  
  

Maintenance & Operational Delivery

• Ensure statutory, mandatory, and critical PPM regimes are delivered without compromise, with enhanced scrutiny applied to high-consequence systems. Oversee reactive and emergency works with clear prioritisation based on business impact and safety risk.
• Ensure CAFM systems accurately reflect asset criticality, redundancy strategy, and maintenance history. Drive structured reliability-centred and condition-based maintenance approaches to reduce failure risk and unplanned downtime.
  
  

Compliance, Safety & Assurance

• Hold senior accountability for technical compliance across electrical, mechanical, pressure systems, water hygiene, fire safety, F-Gas, and specialist plant. Ensure adherence to UK legislation including EaWR, PUWER, LOLER, PSSR, COSHH, DSEAR, HSG274/ACoP L8, and Fire Safety legislation.
• Lead internal and external audits, ensure robust documentation control, oversee RAMS approval and permit-to-work systems, and ensure corrective actions are closed effectively. Maintain full traceability of compliance evidence suitable for regulatory scrutiny.
  
  

Critical Systems & Risk Management

• Ensure resilience of critical infrastructure including HV/LV distribution, UPS, generators, chillers, boilers, clean utilities, BMS, and life safety systems. Oversee redundancy strategies (N+1, 2N, etc.) and ensure testing regimes validate system resilience.
• Lead incident response and root cause analysis for technical failures. Ensure structured post-incident reviews, lessons learned implementation, and risk register updates. Maintain documented contingency and emergency response plans.
  
  

Asset Management & Lifecycle Planning

• Maintain accurate asset data reflecting condition, criticality, redundancy, and remaining useful life. Develop risk-weighted lifecycle replacement plans and capital investment strategies.
• Align lifecycle modelling with business continuity planning, ensuring critical plant replacement is strategically sequenced to avoid operational disruption.
  
  

Energy, Analytics & Intelligent Maintenance

• Drive optimisation of plant performance through advanced analytics, BMS tuning, and performance monitoring. Use data-led insight to identify operational inefficiencies, failure precursors, and control strategy weaknesses.
• Implement predictive and condition-based maintenance aligned to ESG objectives, carbon reduction targets, and operational resilience goals.
  
  

Account Director Responsibilities

• Hold full P&L accountability including revenue delivery, margin performance, cost control, and financial forecasting. Provide strategic technical advice to senior client stakeholders, translating engineering risk into commercial and operational impact.
• Lead governance forums, performance reporting, and contract reviews with clear articulation of risk, compliance status, resilience metrics, and improvement initiatives. Oversee supplier performance to ensure technical competence and compliance integrity.
  
  

Leadership & Culture

• Act as a visible safety leader within a high-risk environment. Promote a culture of procedural compliance, engineering discipline, and proactive risk management.
• Foster continuous improvement, innovation, and the adoption of intelligent tools to strengthen resilience and performance across the contract.
  
  

Skills & Experience

• 5 years’ facilities experience in critical environments or process manufacturing setting, ideally semi-conductors
• Demonstratable experience in contract management and technical leadership
• Technically Qualified in an appropriate discipline (Electrical, Mechanical, Chemical, Process)
• Budgetary management experience at senior level
• ILM / CMI level 5
  
  

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Bristol, (BS35 4GG ) Monday to Friday 08:30-17:00.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Liftshare

Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

Apply today.